Freight Operations Supervisor

Ocean Freight SupervisorJoin a growing international logistics company where you will lead an experienced operations team, drive operational excellence, and directly contribute to the success of global supply chain operations.We are seeking a hands-on ocean freight leader with freight forwarding experience and a proven background overseeing employees. The ideal candidate is already operating at the Supervisor or Senior Supervisor level and can independently manage a team, daily operations, and escalations with limited management oversight.What You'll DoAs the Ocean Import & Export Operations Supervisor, you will oversee daily ocean import and export operations while leading and supporting a team of logistics professionals. Your responsibilities will include:Lead, train, mentor, and oversee Team Leaders and operations staff to maintain strong performance and customer service.Take ownership of daily ocean import and export operations, including documentation, cargo movement, customs clearance coordination, and shipment execution.Ensure compliance with U.S. Customs, FMC, DOT, TSA, and all applicable trade and transportation regulations.Manage customer escalations, shipment delays, claims, service issues, and operational exceptions with professionalism and urgency.Monitor staffing, workloads, productivity, and departmental KPIs to ensure operational efficiency and service excellence.Improve operational workflows and standard operating procedures (SOPs) while identifying opportunities to increase productivity and profitability.Support new customer implementations, account retention, and business growth initiatives.Coordinate with steamship lines, carriers, customs brokers, truckers, warehouses, vendors, overseas agents, customers, and internal departments.Conduct employee coaching, training, performance evaluations, and career-development planning.Assist leadership with budgeting, forecasting, operational reporting, and strategic planning.Foster a collaborative and accountable environment focused on customer satisfaction and continuous improvement.What We're Looking ForMinimum of 5 years of ocean freight forwarding experience, including both import and export operations.With a minimum of 2 years of team leadership, supervisory, or equivalent leadership experience.Current or recent experience at the Team Lead, Supervisor, Senior Supervisor, or comparable level.Strong operational knowledge of both ocean import and ocean export processes.Experience overseeing, training, coaching, and supporting operations staff.Ability to take ownership of a team and manage daily operations with limited management oversight.Proven ability to independently resolve operational challenges and escalations.Strong understanding of ocean freight documentation, customs clearance, Incoterms, regulatory compliance, and carrier/vendor coordination.Excellent customer service, communication, and relationship-building skills.Strong organizational, analytical, problem-solving, and decision-making abilities.Ability to prioritize workloads and meet deadlines in a fast-paced freight forwarding environment.Proficiency in Microsoft Office, including Word, Excel, and Outlook.High school diploma or equivalent required; additional education in logistics or supply chain management is a plus.If you are an experienced ocean import and export supervisor ready to take ownership of a team and lead day-to-day operations, we would like to hear from you. Apply today to join an organization committed to operational excellence and outstanding customer service.