Patient Account Representative -- Entry Level

Job Title

Responsible for a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; reviews account status and initiates collection.

Essential Functions

• Identifies accounts with balances as patient responsibility
• Review account, and follow-up to retrieve missing account information
• Answers patient inquiries regarding; services rendered on account, insurance guidelines, and outstanding balances
• Contacts responsible party to resolve delinquent accounts; Assists patients in setting up payment plans, and monitors adherence to plans by responsible party
• Submit and post payments to the EMR system ensures that all payments are posted timely and accurately
• Responds timely to emails and letter correspondence from patients
• Performs other duties as assigned

Qualifications Required

• Prefer experience in medical collections experience but not required
• Ability to respond to questions in a tactful and professional manner
• Ability to make basic numerical calculations
• Computer literate with entry level working knowledge of Microsoft Suites; Outlook, Word Duties require professional verbal and written communication skills
• Problem solving skills
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks at one time
• Ability to work independently or with a team
• Professional appearance
• Positive attitude

Minimum Required Education/Training

• High School graduate or equivalent required