Data Center Technician - Phoenix, AZ

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

ob Description
BGIS is currently seeking a Jr. Data Center Technician to join the team in Phoenix, AZ.


BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Responsible for assisting with front-line support of facilities and systems within the raised floor areas of the Data Center. Support services are provided on behalf of the owners of the systems, to help them keep their systems and associated data securely protected and available for running their businesses. Support functions will cover a wide range of activities relating to planning, installation, maintenance, and ongoing operations of the cabinets, equipment, and communications services inside the Data Center.

The Data Center Technician will be required to shadow the Data Center staff and assist with regular duties during core hours, with the potential for after-hours work pending manager approval.

RESPONSIBILITIES

Troubleshooting and Maintenance

Conducts regular walks through Data Center during the day assessing systems for health alerts.
Lifts servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment (under supervision of mentor).
Assists with physical installation, dressing, and connection of fiber and copper communications cables.
Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
Reporting and Documentation

Provides visual inspection and status reporting services in response to customer requests.
Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.
*Other duties as assigned.


Additional Qualifications/Responsibilities

Required Education, Knowledge, and Abilities

Minimum of 1 year of experience with IT and networking systems, in a technical or operations capacity or equivalent work experience.
Demonstrate proficiency with software tools such as Microsoft Office.
Demonstrate proficiency with computer server hardware systems running Windows or UNIX/Linux operating systems.
Show basic understanding of network hardware equipment and TCP/IP networking principles.
Work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
Demonstrate high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
Demonstrate a high level of safety awareness and is able to follow defined safety standards.
Demonstrate good troubleshooting skills to investigate and resolve systems and infrastructure problems.
Demonstrate strong customer service skills and maintain good relations with customers and colleagues.
Demonstrate excellent verbal and written communications skills.
Industry related technology certifications CompTIA (e.g. A+, Network +, Server +).
Physical Demands and Work Environment


Physical ability to walk jobsites in uneven terrain.
Provide personal transportation for meetings and job visits away from the office; reimbursed.
Ability to work at heights and from ladders.
Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
Regularly lift and/or move up to 75 pounds.
Respond to off hour emergency calls.