Field Service Technician
Miratech
Description
- Installs, modifies, and repairs mechanical test head positioning and interfacing equipment, and provides technical assistance and training to customers and end users by performing the following duties:
- Coordinate technical services between customers, engineering, field service, and manufacturing.
- Diagnose mechanical, electrical, and pneumatic issues within the scope of training and authorization, using technical drawings and established troubleshooting procedures.
- Provide remote and on-site technical assistance, including operator instructions, customer training, and basic equipment care.
- Install, inspect, adjust, maintain, modify, and repair equipment, including test head manipulators, prober stations, test head stands, and mechanical interfacing equipment, at customer locations.
- Respond to customer inquiries regarding system operation and diagnose equipment problems.
- Serve as a point of contact for service-related telephone calls and email correspondence.
- Develop and maintain relationships with test floor managers and other key customer and end-user contacts.
- Follow customer-site safety rules, equipment procedures, and applicable cleanroom or site-entry requirements. Stop work when necessary and report unsafe conditions.
- Provide updates on service status and completion to management and/or customers through email, messaging applications, or in-person communication.
- Create and maintain accurate service reports and RAM reports within the company application, documenting findings, work performed, parts used, and resolutions.
- Maintain accurate and up-to-date records of all financial transactions and expenses related to business travel.
- Work closely with the sales team to identify and explore new market opportunities.
- Collaborate with manufacturing to identify cost-reduction opportunities.
- Be able and willing to travel frequently.
- Assist the production floor when not performing field service responsibilities.
- Basic knowledge and understanding of mechanical, electrical, and pneumatic assemblies and functionality.
- General experience using manual and power tools.
- Familiarity with OQC procedures and standards.
- Knowledge of production methods and assembly procedures.
- Ability to read and understand assembly drawings and a working bill of materials.
- Bachelor's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Vacancy posted 4 days ago
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