Bill Pay Specialist

As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in executing accurate and timely bill payments, managing customer interactions, and supporting internal systems and processes to ensure seamless financial operations. This position is a work-from-home opportunity. We are currently hiring out of the following locations: - Omaha, Nebraska - Des Moines, Iowa - Cedar Rapids, Iowa In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time. This role reports to the Manager, Payments Operations within our Payment Operations Department. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix! As a Bill Pay Specialist, you will: - Process payments through online portals and Interactive Voice Response (IVR) systems. - Handle inbound and outbound calls using a soft-phone application. - Build rapport with customers and resolve payment-related issues. - Use Client Relationship Management (CRM) tools to manage daily workload and maintain accurate records. - Navigate websites and search engines to collect payment contact information. - Retrieve and analyze payment data from CRM and payment systems. - Review data in Excel to support bill payment tasks. - Submit product and development tickets for technical issues. - Troubleshoot declining payments and escalate when necessary. - Understand and resolve invoice discrepancies.

- Follow call handling procedures and telephone etiquette. - Manage payment cases and update CRM with accurate notes and outcomes. - Communicate with client Accounts Payable teams using email templates. - Handle team email queue with proper case management procedures. Requirements You’ll need to have: - Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery. - Intermediate level of proficiency with PC software (MS Office applications, internet, and web-based applications) - Attention to detail and accuracy in data entry and case management. - Accountability and time management to meet deadlines independently. - Strong collaboration skills with eagerness to contribute to a positive team dynamic. - Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment. - Coachability and a willingness to improve through feedback. (We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric! ) It’s great if you also have: - Experience with CRM systems, Excel, and online payment platforms - Familiarity with IVR systems and customer service best practices - Prior experience in a Payments Processing or Financial Operations role Benefits At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work. Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.