Financial Counselor, Patient Access

Employment Type:

Shift:

Description:

Location: Trinity HealthAnn Arbor

Status: Full Time 40 hours per week

Minimumrate of pay: $19.45

Note: This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation DAILYPAY

• Benefitseffective onDay One! No waiting periods.

• Full benefits package including Medical Dental Vision PTO Life Insurance Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

Position Purpose :

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS).Determinesliability on patient accounts and works with patients or their representatives to provide financialassistanceor secure payment.

MinimumQualifications:

• High school diploma or GED.
• Minimum two (2) to three (3)years experienceworking in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAArequiredwithin one (1) year of hire.
• Understanding ofbasic billing and coding.

Additional Qualifications (nice to have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare Medicaid VA or Charity Care programs or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Essential Functions:

• Counselspatient on cost of treatment insurance benefits resources for payment and financialassistance. Secures and documents payment arrangements.
• Assistspatients in financing payment plans financialassistanceand all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Working Conditions :

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities engage in bending / stooping / reaching & pushing / pulling. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g. patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating patients). Occasional

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.