Area Manager

Area Manager

Scioto Services - a subsidiary of Marsden - is seeking an Area Manager to be responsible for the day-to-day operational management of assigned accounts in the greater Detroit market. The Area Manager supervises and coordinates activities of associates including cleaning, safety, and maintaining the contracted scope of work.

In addition to operational leadership, this role will support regional growth initiatives by identifying new business opportunities, strengthening client relationships, and contributing to new revenue generation.

Through strong communication and company support, the Area Manager will focus on five key areas:

• Leadership Demonstrate leadership and retain the right people to support the growth of our accounts
• Employee Engagement Engage directly with our workforce to create a great employee experience
• Customer Engagement Create "Raving Fans" through strong client relationships
• Growth Identify opportunities to expand services, improve delivery, and support new business development
• Safety Proactively lead safety initiatives to ensure a safe work environment

Key responsibilities include overseeing day-to-day operations across assigned accounts, ensuring cleanliness standards and contract scope are consistently met, serving as the primary client contact, leading, coaching, and developing frontline associates and supervisors, ensuring compliance with safety standards, managing staffing, scheduling, timekeeping, and payroll processes, and monitoring service delivery, inspecting work quality, and implementing process improvements to drive efficiency and customer satisfaction.

Skills and qualifications include a strong coaching mindset, ability to clearly communicate expectations and drive accountability, proven ability to build authentic relationships with clients and employees, strong customer-first mentality with a focus on service excellence, sound decision-making and problem-solving skills, high level of integrity and alignment with company values, strong organizational, communication, and interpersonal skills, and a growth-oriented and entrepreneurial mindset.

Experience required includes minimum of two (2) years of management experience leading frontline service employees across multiple sites, route-based work is highly preferred, prior experience in janitorial, facility services, or a related service industry strongly preferred, experience with client-facing responsibilities and/or business development is a plus, previous budgeting and/or P&L responsibility preferred, valid driver's license with proof of insurance required, and high school diploma or GED required.

The work environment includes regular travel within the Detroit regional market and frequent driving between accounts, client meetings, and walkthroughs.

Business conduct includes committing to behave in compliance with the Company's values and Code of Conduct, promoting a culture of safety and leading by example, ensuring compliance with operating standards, treating co-workers with respect and professionalism, and championing continuous improvement.

Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any protected characteristic under federal, state, or local law.