Program Manager

Job Title

Plans, organizes, directs, controls, and delivers multiple concurrent complex projects and/or programs prioritized in alignment with the client's expectations and business needs. Projects may include multiple technology disciplines and/or significant business process re-engineering efforts.

Manages programs/projects involving department or cross-functional teams from initiation through delivery. Plans and directs schedules as well as project budgets. Organizes project and/or program activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.

Directs the activities of project support staff, project managers, and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.

Monitors work of technical personnel, such as systems analysts and programmers, providing support and interpretation of instructions/objectives. Manages and coordinates priorities between projects or within a program that requires critical thinking and complex problem solving.

Leads and communicates project scope, goals and responsibilities to project team; establish clear stakeholder expectations, and requirements of varying degrees of complexity.

Develops and maintains reporting procedures and monitor performance in project and program control activities. Develops and distributes reports related to project activities, general project management, and financial issues.

Responsible for adhering to PMO best practices, standards and framework for projects.

Mandatory Skills

IT project management experience including developing project schedules, managing team resources, creating work breakdown structures, estimating size and effort for projects.

Solid understanding of PMO, SDLC and governance best practices.

Ability to establish cross-functional, collaborative relationships with business and technology partners. Must be able to work well under pressure and be comfortable with change and complexity in dynamic environments.

Proficient with productivity tools: MS Project, Visio, Word, Excel, PowerPoint, Outlook, SharePoint, and Power BI. Excellent oral and written skills with demonstrated experience communicating with all levels of management. Self-motivated, quick and assertive personality with strong time management skills.

Experience and comfort working with teams located across many locations. Demonstrated knowledge/experience implementing projects using Agile and Waterfall methodologies.

Education and Certifications

Bachelor's degree in Computer Science, Information Systems, or related field. PMP and/or Agile certification. Experience leading Data Migration projects.