Test Center Administrator

Job Description

Job Description

We are looking for a dependable Test Center Administrator to support daily exam operations in Pittsburgh, Pennsylvania. This Long-term Contract opportunity is part-time, with hours that vary based on site needs and may include Saturdays, occasional evenings, and additional shifts when needed. In this role, you will help create a secure, organized, and welcoming environment for test takers while ensuring procedures are followed with accuracy and professionalism.

Responsibilities:
• Welcome candidates to the test center, confirm their identification, and guide them through the check-in process with professionalism and courtesy.
• Administer security screening steps, including the use of handheld screening tools and other required verification procedures.
• Observe examinees throughout testing sessions and respond promptly to irregular activity, questions, or concerns.
• Protect confidential testing materials and maintain strict control of the exam environment at all times.
• Document incidents clearly and escalate situations that fall outside established operating standards.
• Support a fair and comfortable testing experience by escorting candidates to and from the exam room and providing clear instructions.
• Adjust to a rotating part-time schedule based on site hours of operation, including Saturday coverage and occasional evening or Sunday needs.
• Perform administrative support tasks such as scanning records, handling basic office duties, and assisting with inbound candidate communication.
• Assist with test center equipment handling, including packing, unpacking, and working around computer stations as needed while following safety practices.• High school diploma or equivalent is required; additional college coursework is helpful.
• At least 1 year of face-to-face customer service experience in environments such as retail, hospitality, reception, or similar settings is required.
• Must meet the minimum age requirement for the position.
• Strong verbal and written communication skills with the ability to interact professionally with candidates and team members.
• Comfortable using Windows-based computers and common office applications such as Microsoft Office, Outlook, and web browsers.
• Able to manage multiple tasks in a structured environment while maintaining accuracy and attention to detail.
• Capable of standing or remaining stationary for extended periods, moving through the testing room regularly, and lifting up to 40 pounds when necessary.
• Must be able to bend, stoop, work in tight spaces around equipment, and visually monitor computer screens and camera displays during exam administration.