Senior Customer Success Manager

IQM is redefining how modern advertisers navigate complex, highly regulated media environments. Our AI‑driven media buying platform is built to deliver smarter decision making, greater transparency, and real performance at scale where precision matters most. We’re building a team of curious and driven problem solvers who want to shape the future of advertising and do meaningful work alongside people who care deeply about what they build. IQM is seeking an experienced Senior Customer Success Manager to join our growing Political team. In this role, you’ll sit at the center of some of the most impactful and fast‑moving campaigns in the market, directly managing relationships with political clients across both self serve and managed service models. You’ll act as a trusted advisor, trainer, and strategic partner to campaigns, agencies, and advocacy groups using programmatic media to reach voters. From onboarding through execution and optimization, you’ll help clients unlock the full value of IQM’s DSP while navigating complex compliance requirements and high stakes timelines. The ideal candidate brings deep programmatic expertise, a strong understanding of political advertising, and a genuine passion for helping clients succeed during critical moments. This role is hybrid, meaning team members are expected to work one to two days per week in person at one of the office locations in either NY/DC. At this time, IQM does not sponsor new applicants for employment authorization for this position. What You’ll Do Client Management & Success: Serve as the primary point of contact for assigned political accounts across self serve and managed service. Build strong relationships that drive client satisfaction, retention, and growth. Training & Enablement: Lead onboarding sessions and structured training programs for political clients. Provide ongoing education on platform capabilities, new features, compliance requirements, and best practices. Campaign Support: Partner with clients on campaign setup, optimization, troubleshooting, and real time adjustments. Support managed service campaigns to ensure delivery, performance, and compliance standards are met. Strategic Guidance: Act as a subject matter expert in political advertising, advising clients on targeting strategies, inventory across CTV, display, mobile, and OTT, and voter audience segmentation. Cross-Functional Collaboration: Work closely with Ad Operations, Sales, and Product teams to represent client needs, troubleshoot issues, and influence product improvements based on real world feedback. Retention & Growth: Monitor client health, proactively identify risks, and develop success plans to secure renewals. Identify upsell opportunities to expand platform adoption and deepen partnerships. Who You Are 5+ years of experience in Customer Success, Account Management, or Ad Operations. Strong background in ad tech, programmatic advertising, and DSP platforms. Direct experience supporting political advertising and navigating compliance requirements. Experience managing both self serve and managed service clients in fast paced environments. Exceptional communication, presentation, and relationship building skills. Analytical mindset with the ability to translate campaign data into actionable insights. Highly organized with the ability to manage multiple accounts and deadlines simultaneously. Political tech or agency side experience supporting campaigns or advocacy clients. Hands on experience training clients on complex SaaS or ad tech platforms. Deep familiarity with FEC and state level compliance considerations. Experience partnering cross functionally to improve workflows and client outcomes. Working At IQM At IQM, we believe that happy, healthy employees are the key to our success! That’s why we’ve built a benefits package that’s got you covered from head to toe, and your bank account too! 100% Employer‑Paid Healthcare: IQM covers 100% of employee healthcare premiums, so you can focus on your work, not your benefits costs. Health & Wellness: Stay in top shape with multiple medical plan options, plus dental and vision coverage. A healthy smile and clear vision go a long way. Future Proof Your Finances: Our 401(k) program comes with a 3% company match, and you can save anywhere from 1% to 80% of your paycheck, whether retirement means a beach, the mountains, or something in between. Total Well‑Being: From physical health to mental wellness and financial peace of mind, we offer resources to support every part of your journey, so you can feel great and do your best work. At IQM, we’re not just building a team, we’re creating a workplace where you can thrive! About IQM IQM is a global media buying platform that empowers political, healthcare and other specialty advertisers in highly regulated verticals to use and enhance their data to make better ad buying decisions. Our platform enables advertisers to construct precise audience segments that align seamlessly with their desired target audience base, using their own data, top‑tier third‑party data sources, and IQM’s proprietary AI‑driven audience intelligence engine. This leads to more accurate forecasting, budgeting and targeting, as well as delivering campaigns that perform better across screens and formats. Over the past year, IQM has been awarded: Best New Product: IQM Power Segments — Reed Awards, 2026 Engineering Team of the Year — CampaignTech Awards, 2025 Best Customer Service | Tech Vendor — CampaignTech Awards, 2025 Best Demand‑Side Platform — MarTech Breakthrough Awards, 2025 Best Demand‑Side Technology — AdExchanger Awards, 2025 Best Use of Online Targeting | U.S. House/Senate — Reed Awards, 2025 Highlighting IQM's leadership in innovation and excellence in programmatic advertising. For more information, visit iqm.com. Protect Yourself From Job Scams At IQM, your safety matters. We will never ask for payment, banking details, or passwords at any stage of the hiring process. All official communication will come from an IQM email address. If you believe you’ve been contacted by someone misrepresenting IQM, please do not respond and report the activity through the platform where you encountered the message. #J-18808-Ljbffr