Program Manager, Security Operations (Remote)

Job Description

Job Description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you've been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 

Integrity – Collaboration - Relationships – Excellence – Creativity - Results

Join Us,

Concentric - "Your World Secured"

We are currently seeking to hire a  Program Manager, Security Operations  to join  Concentric's Corporate Team. 

Candidates must be based in California, Nevada, or Arizona. This is a fully remote role; however, you will be required to travel to domestic and international client locations and operations as needed.

JOB DESCRIPTION

The Program Manager, Security Operations is part of the Embedded Program Team and coordinates with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, employees, and embedded services who are working directly with Concentric clients. The Program Manager, Security Operations serves as the primary liaison between Concentric, vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing needs and challenges. This position provides ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor and employee engagement and client satisfaction. 

The Program Manager, Security Operations will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives.

In addition to these program management responsibilities, the Program Manager, Security Operations must be deployable and prepared to step into operational roles in the field as needed to support client requirements, cover coverage gaps, and respond to emerging or time-sensitive needs.

The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.

RESPONSIBILITIES

• Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
• Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
• Advocate for employee needs and escalate issues as necessary to HR or management.
• Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
• Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
• Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
• Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
• Facilitate communication between employees, clients, and internal teams to maintain operational alignment.
• Design, develop, and draft proposals, including budgets as needed
• Find, vet, and train security resources that can deliver security services while meeting Concentric's requirements
• Provide in-person management and direct Executive Protection support of complex security operations or protective details.
• Provide direct billable consultative and/or security services as requested to clients globally
• Find, vet, and train security resources that can deliver security services while meeting Concentric's requirements
• Act as the business representative in the CA, NV, and AZ area for client requests and business development efforts
• Security Operations staff Coordinator management
• Oversight and development of the GSOC operations and scheduling
• Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking, and periodic updates to Security Operations management
• Lead key internal team and organizational initiatives
• Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation
• Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy 
• Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets
• Maintain a local Security License to provide armed and unarmed security work. 

  REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship
• 5+ years of supervisory experience
• Program management experience, including managing an embedded program and/or overseeing vendors, staff, and client deliverables
• Operational experience in protective services, with the ability to deploy to the field as needed to support client needs
• Excellent professional judgment and decision-making skills
• Excellent organizational and problem-solving abilities with great attention to detail
• Ability to handle sensitive employee and client matters with discretion and professionalism
• Proficiency with Google Suite and Monday.com
• At least 10 years of experience in the protective security industry, law enforcement, or similar government service.
• Strong understanding of the executive protection industry and an established professional network in the assigned location
• Experience developing and delivering protective protocols and measures at the organizational level
• Experience working with contract staff and employees to provide comprehensive protective services
• Experience partnering with a cross-functional team to deliver protective services.
• Exceptional communication and interpersonal skills
• Proven ability to transfer knowledge and inspire a growth mindset
• Candidate must be eligible to obtain a California BSIS Armed Guard Card and CA CCW, as client work will require armed eligibility in California. Candidate must also be able to obtain any licensing required to perform field work in the state where the position is located. A state-issued Armed Security Guard license (e.g., PILB armed registration in Nevada, DPS Armed Guard Card in Arizona) as well as HR218 is also preferred. Regardless of state of residence, CA BSIS Armed Guard card eligibility is required.
• This position requires the ability to travel up to 30% of the time

PREFERRED QUALIFICATIONS

• Bachelor's degree in a related field 
• Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
• Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
• Adept at learning new software and web-based tools
• Familiarity with human resource practices
• Experience working with high-net-worth family or corporate protective details
• Experience in corporate security, military or law enforcement
• Experience working in overseas environments

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental) 
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Los Angeles, California Pay Range

$165,000—$175,000 USD

San Francisco, California Pay Range

$165,000—$175,000 USD

San Diego, California Pay Range

$165,000—$175,000 USD

Phoenix, Arizona Pay Range

$165,000—$175,000 USD

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.