Flagship Store Manager

Flagship Store Manager

Join a team of Virginia's Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Flagship Store Manager role. The Flagship Store Manager (FSM) manages and operates an ABC Store in compliance with the Policies and Operational Procedures of the Alcoholic Beverage Control Authority. The Store Manager plans, organizes, and directs all aspects of store operations, ensuring compliance, strong financial performance, exceptional customer service, and a positive work environment. This role oversees a diverse and larger team of retail employees and manages a high-volume licensee business, while fostering community engagement through event planning and management initiatives.

Areas of Responsibility:

• Monitoring customer service of direct reports
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies involved in checking IDs
• Applying merchandising techniques
• Accounting for all store funds
• Managing inventory levels
• Completing required documentation
• Training staff on store products, proper customer service skills and sales techniques
• Establishing procedures that comply with store policies and appropriate laws
• Supervising staff and promoting employee development
• Available to work with limited or no notice
• Plans, coordinates, and manages promotional events, tastings, and community engagement activities in collaboration with the District Manager and Marketing.
• Ensures all events comply with ABC regulations and uphold the Authority's standards of integrity and responsibility.
• Partners with local organizations and licensees to promote responsible sales and strengthen community relationships.
• Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Store Manager's hours may occur outside normal business hours, such as truck delivery and inventory days.

Minimum Qualifications:

• Extensive knowledge of the principles and practices of a retail-related operation
• Experience providing and applying customer service techniques, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Extensive practice in leading, managing and supervising multiple levels of employees within a retail-related environment including coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations.
• The ability to multi-task, utilize time management and organizational skills
• Extensive experience working and responding to inquiries with internal and external customers, both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 pounds
• Must be at least 21 years of age
• Reliable transportation; valid Driver's License to make bank deposits

Preferred Qualifications:

• Five years retail store management experience is preferred.

We offer:

• Excellent work/life balance
• Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays
• Affordable healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

Virginia ABC employees are covered under the Commonwealth's benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Virginia Department of Human Resource Management