Sales Associate

Job Description

Job Description

Sales associates generally spend a large portion of their workday communicating with customers, providing information regarding product benefits, ensuring that customers are satisfied with their experience in the store, and keeping the store in a presentable manner. 

Essential Functions of the Job:

Keeping the work environment neat and clean.

Ensuring that all products or merchandise are placed in their respective areas.

Ensuring that all stock is replenished.

Helping customers locate merchandise or find suitable alternatives.

Participating in periodic team meetings.

Actively engaged in developing more effective customer service skills.

Being knowledgeable about the benefits and uses of each product.

Communicating with managers regarding customer concerns and employee matters.

Greeting customers with a positive demeanor.

Maintaining an enthusiastic and upbeat personality.

Handling sales transactions, which may include operating cash registers.

Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Provide excellent customer service 

Other duties/responsibilities as may be assigned 

Supervisory Responsibilities:

Leadership role in the department includes, but is not limited to:

Overseen by the Front-End Manager and will be directed on what must be done outside of activities that are accomplished on a day-to-day basis. 

Supervisory Controls

Level of supervisory oversight and guidance is:

The position is self-directing in all essential functions.

Performance standards used to measure success in the employee’s performance of the functions of this job description will be determined by the supervisor. 

All major issues, policy changes and recommendations are cleared first with the supervisor.

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education/Experience:

One year of work experience in field. 

Skills:

Professional ability to communicate via telephone 

Excellent customer service 

Ability to handle multiple tasks throughout the workday

Ability to work in a team environment

Knowledge and ability to work with POS systems and other inventory management programs

Basic math

Attributes:

Motivated

Detail-Oriented

Excellent People Skills

Technical Skills

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.  See physical/environmental sheet attached.

Provided:

Computer

Software Program

Basic Office Supplies

Telephone

Friendly and knowledgeable work environment

Expected:

To maintain and actively practice proper business ethics and follow pharmacy laws

Abide by all Hometown Pharmacy Employee Standards of Conduct

During the course of business, an employee holding this position may have access to customer medical records, employment files and other information essential to our continued business success and must be maintained in a confidential manner.

Satisfactorily complete training and continuing education provided by Hometown Pharmacies

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.  See also the physical /environmental sheet attached.

Sales associates spend a considerable amount of time standing and walking throughout their workday. 

Sales associates are also responsible for stocking merchandise, moving stock and retrieving merchandise from store shelves.