Property Manager

Job Description

Job Description

About FLATS

FLATS®, by Collective Residential, is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

About the Role

FLATS LLC is seeking an experienced Property Manager to lead the operations of a multifamily community in Chicago. The Property Manager is responsible for managing day-to-day property operations, supervising onsite staff, driving leasing performance, and ensuring the community meets established financial, operational, and customer service goals.

This role oversees all operations and ensures compliance with all company policies, Fair Housing laws, Chicago landlord-tenant regulations (NRS 118A), the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all other applicable local, state, and federal regulations governing multifamily housing.

Key Responsibilities

• Lead and execute the lease-up strategy, including pricing, concessions, marketing initiatives, and occupancy growth.
• Manage daily property operations, staffing, and resources to achieve budgeted financial and operational objectives.
• Recruit, hire, train, and supervise onsite team members; manage performance in accordance with FLATS LLC policies and values.
• Oversee leasing activity, including application approvals, renewals, rent increases, and lease enforcement in compliance with Chicago law.
• Monitor rent collections, fees, deposits, and financial controls; review and analyze monthly financial reports.
• Participate in the development and management of the property's operating budget; control expenses within approved limits.
• Approve vendor and contractor invoices, ensure proper insurance documentation, and coordinate with accounting and ownership as needed.
• Coordinate with maintenance and construction teams to ensure unit readiness, punch-list completion, preventive maintenance, and timely service request resolution.
• Conduct regular property and unit inspections to ensure safety, cleanliness, curb appeal, and compliance with company standards.
• Analyze market conditions and economic trends to inform leasing, pricing, and marketing strategies.
• Promote resident satisfaction and retention by addressing concerns promptly and professionally.
• Support owner and leadership communication by providing regular updates on lease-up progress, risks, and performance metrics.

Requirements

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced, lease-up environment.
• Excellent interpersonal and communication skills, with the ability to effectively and sensitively interact with residents, staff, vendors, ownership, and leadership.
• Intermediate proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion.
• Ability to work independently, exercise sound judgment, and prioritize tasks with a strong sense of urgency.
• Strong problem-solving skills, including the ability to communicate technical or operational concerns clearly, accurately, and in a timely manner.
• Ability to read, write, understand, and communicate effectively in English.
• Proficiency with general office equipment, including telephone systems, printers, copiers, fax machines, and key or access-control systems.
• Commitment to providing excellent customer service, with the ability to build rapport and maintain positive relationships.
• Proven ability to remain calm, professional, and solution-oriented when handling difficult or escalated situations.
• Must possess a valid driver's license, maintain a clean driving record, and carry current auto insurance.
• IL Real Estate License required

• Prior experience managing or supporting a multifamily lease-up or new construction community.
• Working knowledge of IL landlord-tenant law and Fair Housing requirements.
• Experience using property management software (Yardi Voyager, CRM platforms, or similar).
• Strong leadership skills with the ability to motivate, train, and develop onsite teams.
• Effective problem-solving and decision-making abilities in a dynamic environment.
• Ability to analyze leasing, occupancy, and financial data to drive performance.
• Bilingual in Spanish is a plus, but not required.
• Detail-oriented with strong follow-through and accountability.
• Ability to adapt quickly to changing priorities typical of lease-up operations.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).
• Salary of $85K - $100K
• Performance bonus.

As part of our hiring process, we use artificial intelligence tools to support our recruiting team’s work. These tools do not make hiring decisions or replace the work of our hiring contributors.