Donor Engagement Specialist

Donor Engagement Specialist

Design and advance supporter journeys that help community members move from learning about Solid Ground's mission to taking action.

Job Summary

The Donor Engagement Specialist helps design and advance supporter journeys that help community members move from learning about Solid Ground's mission to taking action in meaningful, sustained ways. This role manages a portfolio of mid-level donors and leads annual fundraising campaigns, with a focus on acquisition, retention, upgrade, and deeper engagement.

Reporting to the Director of Development, this position helps build pathways that connect individual giving, events, community participation, and major gift readiness. The role works closely with Communications, Volunteer Services, and Programs staff to ensure supporter outreach is relational, data-informed, community-centric, and aligned with Solid Ground's values.

Essential Responsibilities, Duties & Tasks

40% - Lead Annual Fund Campaign Planning & Execution
Lead the planning and implementation of Solid Ground's annual fundraising campaigns in partnership with the Director of Development. Coordinate cross-functional campaign execution with internal teams, including messaging, copywriting, design, production, timelines, and asset development. Build and execute integrated, multi-channel strategies that move supporters from awareness to giving. Develop segmented cultivation, solicitation, and stewardship approaches based on donor history, interests, engagement patterns, and communication preferences. Track results, analyze performance, and apply insights through testing and continuous refinement to improve future campaigns.

40% - Manage Mid-Level Donor Engagement & Upgrade Pathways
Manage a portfolio of mid-level donors through personalized outreach and relationship-building strategies that deepen engagement and strengthen long-term support. Conduct donor outreach through meetings, phone calls, handwritten notes, email, and other tailored touchpoints that reflect each donor's interests and relationship to the organization.

Partner with the Director of Development to assess donor movement and create pathways into recurring giving, major gifts, planned giving conversations, event participation, table hosting, and other deeper forms of support. Regularly evaluate and reclassify donors for appropriate strategies and portfolios. Maintain clear activity goals, track donor engagement in the CRM, and use trend analysis to inform cultivation and solicitation planning.

10% - Produce Reports, Performance Analysis, & Provide Operational Support
Produce and interpret regular and ad hoc reports to track annual fund performance, donor engagement trends, portfolio movement, and campaign outcomes. Use data to identify opportunities for stronger segmentation, retention, upgrade, and reactivation.

Partner with donor database administrator to maintain accurate records, campaign tracking, list pulls, and reporting processes. Serve as a back-up for gift processing, reconciliation, and operational functions as needed. Contribute to a culture of data integrity, shared accountability, and continuous learning across the team.

10% - Donor Engagement & Community Representation & Learning
Represent Solid Ground at events, tours, community fairs, workplace giving campaigns, and other public-facing opportunities. Share Solid Ground's mission, values, and impact in ways that are compelling, community-centered, and rooted in social justice. Help cultivate relationships that expand awareness, trust, and engagement with current and prospective supporters.

Participate actively in departmental, cross-functional, and agency-wide meetings, planning processes, and trainings. Engage in ongoing learning related to racial equity, trauma-informed engagement, and community-centered fundraising. Stay informed about Solid Ground's programs, strategic priorities, and social justice commitments to strengthen donor communication and engagement strategies.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Percentage of time spent on responsibilities varies based on shift worked. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.