Automotive Center Manager

Benefits Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Company Overview Founded in 1978 and headquartered in Denver, Colorado, Grease Monkey® is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview We, at Grease Monkey, are looking for a Dynamic Manager who is Growth and Results driven, laser focused on providing First Class Customer Service and Guest Experience to all the valued customers. Responsibilities Customer Relations - Welcome customers immediately in a professional manner. Requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Resolve customer complaints and damage claims. Employee Supervision and Management The Center Manager is responsible for the direct supervision of all employees of the center. Duties include: Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required. Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies). Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use. Prepare payroll each pay period. Maintain accurate and complete employee files. Center Operations Ensure proper execution of all activities in the service bays. Print and monitor daily, weekly, and monthly sales and inventory reports. Monitor cash register functions and credit card handling. Maintain POS computer software and hardware (backups, upgrades, routine maintenance). Make daily bank deposit(s). Perform daily close-out procedure. Prepare weekly and monthly paperwork. Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts. Ensure cleanliness and appeal of entire site. Maintain safe working environment. Maintain physical plant, tools, equipment, inventory, supplies, and personal property. Other Duties and Responsibilities Solicit fleet accounts. Plan and execute local center marketing functions. Participate in community activities. Maintain required postings and records (OSHA, MSDS, federal, state, and local). Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills. Basic literacy (reading, writing, math skills); Verbal communication skills. Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools. Previous experience managing a retail automotive center or equivalent related business required. Auto Mechanical Skills are required and ACE certification is a plus. Working Conditions Environment Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement #J-18808-Ljbffr