Community Support Outreach Specialist

Job Description

Job Description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

This job is temporarily hybrid. Please see travel details at the bottom. 

Job Summary:  

The official job title is Community Support Outreach Specialist. 

The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below. 

Responsibilities:  

• Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness. 

• Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. 

• Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs. 

• Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities. 

• Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting. 

• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor. 

• Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals. 

• Perform additional duties as assigned. 

Community Support (CS) Services:  

• Housing Transition Navigation Services 

• Housing Tenancy and Sustaining Services 

• Community Transition Services/ Nursing Facility Transition to a Home 

• Housing Deposits 

• Short-Term Post-Hospitalization Housing 

Education and Experience:  

• High school, diploma or GED is required. 

• Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required. 

Required Skills/Abilities:   

• Must have a valid California driver's license and valid vehicle insurance. 

• Excellent communication, interpersonal, customer service, active listening and organizational skills. 

• Computer skills for documentation, email and chat support.  

• Proficient speaking, reading, and typing abilities and possess strong proofreading skills. 

• Proficient skills in working independently and collaboratively in a team to provide member care. 

• Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously. 

• Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families. 

• Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature. 

Physical Requirements:   

• Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. 
• Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. 
• Prolonged periods of sitting at an office desk on the computer. 
• Lifting: Able to lift up to 15lbs. 

Travel Details: 
•    First week of employment will report to the San Ramon office.
•    Mileage reimbursement is compensated at the IRS standard rate.
•    Commute to the San Ramon office is considered work time. Staff member can leave their home at the start of their scheduled shift.
•    First month is weekly visits on Wednesdays to the San Ramon office
•    After the first month the staff member will be evaluated on the frequencies of office visits. 
•    Office visits will decrease to once per month based on the needs of the office. 

Pay range

$25—$28 USD

Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.

Short & Long-Term Disability Benefits: Protection when you need it most.

Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.

Flexible Spending Accounts: Manage your finances with flexibility.

Employee Assistance Program (EAP): Support when life throws challenges your way.

401(K): Building your financial future with us. Effective after 1 year of employment.

Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Paid Holidays: Quality time to enjoy celebrations.

Employee Referral Program: Share the opportunities and reap the rewards.

Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.