Assistant Manager: Customer Experience

Responsibilities Model and lead a customer‑first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values. Analyze business trends utilizing all available reporting to problem‑solve business opportunities and take appropriate action. Consistently exemplify, maintain, and foster the culture and values of World Market. Plan for and execute daily business tasks and duties assigned by or in the absence of the Store Manager. Recruit, develop, and retain a high‑performance, customer‑focused team that aligns with our company values through training, recognition, and performance management. Utilize all company tools and training resources to educate and validate team execution of key business functions. Validate and maintain all loss prevention policies and procedures and inventory management initiatives. Support and maintain a safe work environment through ongoing safety training, awareness, and accountability. Qualifications Proven leadership experience delivering results in a fast‑paced retail environment. Effective communication skills, openness to feedback, and the ability to adapt quickly. Ability to provide in‑the‑moment coaching to associates. Ability to de‑escalate store and customer situations effectively. Ability to plan and prioritize according to the needs of the business. Strong sense of urgency, attention to detail, creative problem‑solving, sound decision‑making, and effective delegation skills. Minimum of 2+ years of leadership experience in a fast‑paced specialty retail environment. Ability to work a flexible schedule, including nights, weekends, and holidays. Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed. Minimum age: 21 years. Benefits Medical, Dental, and Vision insurance; 401(k) savings plan; employee assistance program; paid sick leave; and additional benefits for full‑time employees after 30 days of continuous employment. Equal Opportunity Employer Statement An Equal Opportunity Employer. We recruit, hire, train, promote, transfer and compensate associates without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status, or any other basis prohibited by applicable law. #J-18808-Ljbffr World Market