Engineering Manager

New York, New YorkEngineering (NYC) – Software Engineering /Full Time /HybridABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 500M+ calls- Driven $7B revenue for customers- Scaled to $##M ARR- Built amazing NYC (Midtown) in office cultureWe're hiring an Engineering Manager to lead our Builder team, which owns how Regal connects to our customers' systems and how quickly we can launch voice agents for them. The team builds and maintains our integrations (traditional SaaS and newer MCP servers), Journeys (our workflow automation product), Unified Profile Systems and the tooling our Forward Deployed Engineering (FDE) team uses to ship customer deployments.The core challenge is balancing two timelines. Customers need to be unblocked this week, and the platform needs to get to a place where they don't hit the same blocker next quarter.This is a small, high-leverage team (3-5 engineers). You'll work in Python day-to-day and build on AWS. You'll report to the Director of Engineering, Build + Observe/Eval.RESPONSIBILITIES:Lead and grow a team of 3–5 engineers. Set clear expectations, support career development, and hold a high hiring bar.Own the Builder team's roadmap, balancing near-term customer unblocks against longer-term platform investments, and make those tradeoffs visible to stakeholders.Stay hands-on: expect roughly 50% of your time on technical work such as code reviews, design reviews, debugging production issues, and shipping code when the team needs it.Partner with Product, FDE, and go-to-market teams to translate customer requests into product capabilities that scale across customers.Remove blockers for your team, whether that means adjusting processes, pairing on a hard debugging session, or resolving cross-functional friction.Be actively involved in hiring: sourcing, interviewing, and onboarding.WHAT YOU'LL OWN:Journeys: Regal's workflow automation product, used by every customer. You'll own its roadmap, reliability, and evolution as customer use cases get more complex.Integrations: The connections between Regal and our customers' systems, from traditional SaaS applications to newer MCP-server integrations. They need to be reliable, observable, and built to scale with data volume.FDE tooling: Internal tools that help our Forward Deployed Engineering team configure, launch, and iterate on voice agents faster.Platform leverage: Turning recurring one-off customer requests into reusable product capabilities, so each new deployment takes less custom work than the last.ABOUT YOU:6+ years of experience in software engineering, with a strong track record as a Senior IC.1-3 years of experience managing a teamHands-on experience with Python and Typescript, you can still write and debug code at a senior level, even if you now do it less oftenExperience building and owning third-party integrations at high data volume, including failure handling, retries, rate limits, and changing external APIsSystem design credibility that earns trust with senior ICs and lets you make sound architectural calls across services, data flows, and integrationsExperience leading a team through shifting priorities or scope. You help the team take on new kinds of problems rather than waiting for a stable specA track record of mentoring engineers and helping them grow, plus strong written and verbal communication with both technical and non-technical stakeholdersNICE TO HAVE:Experience with AWS (e.g., Lambda, SQS, Kinesis), event-driven or streaming systems, and Kubernetes-based deploymentsExperience building workflow automation tools or orchestration productsExperience building on or with MCP servers, agent tool-calling, or LLM-based integrationsExperience leading teams that make effective use of AI coding agents, with consistent and efficient workflowsBackground in voice, telephony, or contact-center softwarePrior startup experience at the Series B–D stageBENEFITS/PERKSWe care about your health! Medical, Dental, and Vision plans - 80% covered by the companyFlexible PTO & 11 paid holidays/year We care about future you!401k PlanPaid parental leavePre-tax commuter benefits We care about connection!In-office breakfast and snacks dailyHappy hours, team outings, & annual off-sitesComplete laptop workstation & more to come!$190,000 - $225,000 a yearPOSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.