Service Dispatcher

Job Description

Job Description

Service Dispatcher

Terry's Heating and Air Conditioning | Twin Falls, ID

Full-Time | $21.00-$29.00 per Hour Based on Experience

Schedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime Available

For nearly 50 years, Terry's Heating and Air Conditioning has been the trusted choice for residential heating and cooling services throughout the Twin Falls area. Our reputation has been built on exceptional customer service, quality workmanship, and employees who genuinely care about our customers and one another. We're looking for an experienced Service Dispatcher to join our growing office team and help keep our technicians productive while delivering an outstanding customer experience.

If you're an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating schedules, solving problems, and supporting both customers and field technicians, we'd love to hear from you.

• Competitive pay of $21.00-$29.00 per hour based on experience

• Health insurance

• Paid vacation and paid holidays

• 401(k) with up to a 4% company match

• Paid training and continuing education

• Stable, year-round employment

• Career advancement opportunities

• Family-oriented, team-focused work environment

• Long-term career opportunities with an established local company

As a Service Dispatcher, you'll serve as the communication hub between customers and technicians, ensuring schedules are optimized while delivering an exceptional customer experience from the first phone call through job completion.

Responsibilities include:

• Answer incoming customer calls with professionalism, empathy, and urgency

• Schedule service, maintenance, and installation appointments

• Dispatch technicians efficiently based on location, skill set, urgency, and schedule availability

• Monitor technician progress throughout the day and adjust schedules as needed to maximize efficiency

• Communicate appointment confirmations, delays, and schedule updates with customers

• Coordinate return visits, warranty work, maintenance agreements, and follow-up appointments

• Maintain accurate customer records, work orders, and scheduling information within company software

• Support technician productivity while balancing customer expectations and business priorities

• Work closely with service managers and technicians to ensure smooth daily operations

• Assist with general office and administrative responsibilities as needed

• Two or more years of dispatching or scheduling experience, preferably in the HVAC, plumbing, electrical, or home services industry

• Strong customer service and conflict-resolution skills

• Excellent communication and interpersonal abilities

• Proven ability to manage multiple priorities in a fast-paced environment

• Strong organizational skills with exceptional attention to detail

• Experience using dispatching, scheduling, CRM, or service management software

• Comfortable coordinating multiple technicians and adjusting schedules throughout the day

• Strong computer skills and ability to quickly learn new software

• Ability to remain calm, professional, and solutions-focused under pressure

• Reliable, dependable, and committed to providing outstanding customer service

• $21.00-$29.00 per hour based on experience and qualifications

• Health insurance

• Paid vacation and holidays

• 401(k) with up to a 4% company match

• Paid training and professional development

• Career advancement opportunities

• Stable, year-round employment

• Supportive leadership and collaborative team culture

If you're an experienced dispatcher looking for a long-term career with a company that values teamwork, customer service, and employee development, Terry's Heating and Air Conditioning offers the opportunity to make a meaningful impact while growing your career. Join a trusted local company that has proudly served the Twin Falls community since 1977.