Call Center Representative- Boston Logan Airport

Call Center Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative. The responsibilities include providing a high level of customer service by assisting both internal and external customers, supporting their branch and rental needs. This specific position will be working in the Call Center, communicating primarily through email. The Call Center Representative will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.

The pay for this position starts at $19.00 / hour.

This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available is:

• Tuesday- Saturday: 10:00am-7:00pm

Responsibilities include:

• Answer incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)
• Responsible for logging and organizing items in the Lost and Found
• Provide daily follow up with QSPs.
• Responsible for working with customers with overdue rentals.
• Provide assistance with Incomplete Rentals and Returns
• Perform miscellaneous and backup duties job-related duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years of age
• Must have a High School Diploma or GED
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months of prior customer service experience
• Must currently have a valid US driver's license
• Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years