Client Experience Representative

Job Description

Job Description

INSIDER INFO: This is one of our best positions - and it's open for a limited time!Company:● Colonial Plumbing, Heating & AirLocation:● Colonial Heights, VAJob Title:● Full-time Client Experience RepresentativePay:● $15-$20 per hour based on experience and knowledge of the tradesSchedule:● Monday-Friday from 7 am to 4 pm or 8 am-5 pm, with occasional overtime requirementsWHAT SETS THIS ROLE APART:Health benefitsDental and AFLAC options (pre-tax)AD&D and term life insuranceA 401(k)Six paid holidays per yearGenerous PTO after 90 daysTHE CLIENT EXPERIENCE REPRESENTATIVE ROLE:As a Client Experience Representative, you'll be the vital first point of contact for families and businesses, handling calls and inquiries with professionalism and empathy. Your responsibilities include scheduling appointments for service technicians, maintaining records in our CRM, assisting with billing inquiries, and conducting satisfaction checks. You'll also promote Colonial's services and preventativemaintenance programs while upholding our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment. Additionally, you'll provide administrative and client support as needed.READY TO JOIN US?Colonial Plumbing Heating Air is a full-service plumbing, heating, and cooling company dedicated to handling our customers' home and commercial service needs. From furnace and AC maintenance to whole-home repiping and water heater installation, we focus on providing tailored solutions for each customer's unique circumstances. We know our customers by name and have their best interests in mind.We know that our employees are the foundation of our success. This is why we offer competitive compensation and excellent benefits. Here at Colonial Plumbing Heating Air, we truly value our team members so no one is just a number to us.Liking what you're hearing? All that you need is:High school diploma or GED1+ years of experience in customer service is preferredProfessional phone etiquette and interpersonal skillsExcellent communication and listening skills with a client-first mindsetStrong organizational and multitasking abilities with attention to detailComfortable using Microsoft Office and client relationship management platformsPositive, energetic, and teachable attitude; thrives in a collaborative environmentAbility to uphold Colonial's values in all client interactionsAbility to occasionally lift up to 25 poundsAbility to communicate in English, verbally and in writingReady to become a Client Experience Representative and make a real impact at Colonial Plumbing, Heating & Air? Take the first step toward a rewarding career by completing our initial 3-minute, mobile-friendly application today! It's quick, easy, and your next great opportunity is just a few clicks away.Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.