Full Time - Senior Operations Manager, Contracts & Risk Management

Job Description

Job Description

Job Description

COMPENSATION & BENEFITS:

Pay Rate: $36.00–$44.00 per hour

This represents the good faith estimate of the hourly wage range we reasonably expect to pay for this position upon hire, depending on factors such as the selected candidate's experience, training, education, job-related skills, internal equity, and operational needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies.

Aztec Shops offers eligible full-time hourly employees a competitive benefits package that includes 80% employer-paid medical coverage for the employee and their qualified dependents, 90% employer-paid dental coverage for the employee and their qualified dependents, employer-paid life/AD&D insurance, an employer-funded defined benefit pension plan, vacation and 12 days of sick leave annually, paid holidays, up to $5,000 annually in tuition reimbursement, voluntary 403(b) matching and 457 retirement savings plans non matching, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at:

SUMMARY:

Oversees Food Room Attendant operations for Aztec Shops, ensuring cleanliness, safety, and compliance with regulations. Manages staff, including hiring, training, scheduling, and performance evaluations. Oversees Aztec Shops janitorial and pest control contract, monitors Key Performance Indicators (KPIs), conducts inspections, and resolves service issues. Handles purchasing, inventory, budgeting support, and billing verification. Maintains positive relationships with stakeholders, addresses customer concerns, and supports risk management functions, including commercial solicitation requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Food Room Attendant Staff Management Responsibilities

• Maintain cleanliness, safety, and functionality restrooms, common areas, lighting, tables, and chairs.

• Manage 1 Assistant Manager, 1-2 subordinate Crew Leads and approximately 2 - 20 employees including recruitment, interviewing, hiring, training, scheduling, developing, evaluating and disciplining.

• Plan and prepare work schedules, set work priorities, assign tasks, and conduct staff meetings and training sessions to ensure adequate coverage and operational efficiency.

• Ensure all audit results “meets standards” or better.

• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.

• Resolve customer issues and complaints promptly while developing and maintaining positive relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.

• Complete administrative duties accurately and on time, including inventory monitoring, inspections, signage for upcoming closures and security/internal control measures.

Services Contract Responsibilities

• Manage janitorial and pest control services contract, serving as the primary liaison between Aztec Shops and the contractor.

• Monitor contract compliance, service delivery, and adherence to Key Performance Indicators (KPIs) to ensure high standards of cleanliness, safety, and quality.

• Coordinate with contractor management to address performance issues, implement operational improvements, and maintain a collaborative vendor relationship.

• Review contractor reports, KPIs and report findings to appropriate Director(s) for each area.

• Conduct site inspections to assess performance, identify trends, and support continuous improvement initiatives.

Financial and Purchasing Responsibilities

• Partner with the Associate Director to develop Food Attendant budgets to meet staffing and supply needs.

• Order necessary supplies for service area locations (e.g., paper goods, soap, light bulbs) using the inventory management system.

• Validate Janitorial and Pest Control Contract billing accuracy, allocate invoiced amounts to cost centers and ensure alignment with agreed fee schedules and contract terms.

Commercial Solicitation Responsibilities

• Maintain ongoing communication with the Student Life Advisor for Campus Events and Alternative partners.

• Review campus solicitation requests submitted by student organizations and off-campus entities through the Modern Campus Involve event application system.

• Prepare and issue invoices for approved commercial solicitation applications.

• Collect and review Certificates of Insurance (COI’s) and required endorsements to verify compliance with Aztec Shops insurance requirements.

• Coordinate solicitation schedules, location availability, and site assignments.

• Apply SDSU Building and Grounds Regulations when reviewing and processing solicitation requests.

• Review SDSU Building and Grounds Regulations annually and recommend updates to the university on behalf of Aztec Shops, as needed.

• Develop and manage the annual commercial solicitation budget.

• Maintain organized commercial solicitation records within the contract files.

• Identify and report individuals or entities conducting solicitation activities without authorization.

• Other duties as assigned.

Job Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a high school diploma or General Education Development (GED) degree; an A.A. degree from an accredited college or university in Business or Hotel/Restaurant Management is preferred but not required; plus at least two years experience in high volume food service operations and at least one year of supervisory experience; or equivalent combination of education and experience.

Strong communications, computer literacy, and mathematical skills are required.

Food Handler’s certificate from the County of San Diego is preferred.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports, business correspondence, and procedure manuals. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

MATHEMATIC SKILLS:

Requires the ability to calculate figures and amounts such as discounts, portions, percentages, and volume. Ability to apply concepts of basic math. Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets.

REASONING ABILITY:

Requires the ability to apply common-sense understanding to carry out general written or oral instructions. Must be able to multi-task, prioritize work and pay attention to detail. Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines

PHYSICAL DEMANDS:

Must be able to operate office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to walk/move, sit, and stand for prolonged hours; handle objects, cooking tools, or control; and reach. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Specific visual abilities required by this job include close vision.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

WORK CONDITIONS AND HAZARDS:

Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to humid and hot conditions as well as cleaning chemicals. The noise level in the work environment is usually moderate.

SUPPLEMENTAL INFORMATION:

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

For additional information about the SDSU campus policy please visit Affirming Equal Opportunity .