Epic Applications Analyst

Kforce has a client in Rockledge, FL that is seeking an Epic Applications Analyst. Responsibilities: * Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues and offering guidance on system functionality. * Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction * *Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership

• Aids in the development of user-facing training materials and resources to support the education and onboarding of all clinical and operational staff who will utilize the EHR
• Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end

users have proper support while under the supervision of Senior Analysts, or Application Trainers * Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively * Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary * Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field

• Certification: Epic accreditation in required specialty within six (6) months of start date
• Work Experience In Lieu of Education: Three (3) years of experience in Healthcare,

Electronic Health Records system or IT support * Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support

• Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint
• Basic problem-solving skills
• Strong communication skills
• Ability to learn new software systems quickly
• Familiarity with clinical workflows and healthcare operations

Preferred:

• Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems
• Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic

Resolute) Relevant Healthcare Technology Certification(s):

• Certified Healthcare Technology Specialist (CHTS)
• Certified Associate in Healthcare Information and Management Systems (CAHIMS)
• Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Any other relevant certification(s) in Healthcare Technology