Logistics Specialist

This position can be domiciled in the Sandy Springs office. Purpose/Job Function: The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. They effectively provide support for billing, account set up and other operational tasks. Essential Functions: Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers Establish strong relationships with clients, carriers and internal team members Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data Manage and resolve daily carrier service and scheduling issues, failures and delays Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and Truck Load (TL) incumbent carriers and event exception management Qualification/Requirements: Strong computer skills with working knowledge of MS Office Software: Outlook, Word, and Excel Ability to effectively communicate verbally and in writing using professional etiquette Must have strong organizational and “follow-up” skills Demonstrated ability to work as a team Ability to provide sound problem solving Ability to pay excellent attention to detail Ability to work independently and with minimal guidance Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data Education/Experience: High School Diploma or GED required Bachelor’s Degree preferred Minimum of two years’ experience in transportation industry Minimum of one years’ experience in a customer service or related environment #J-18808-Ljbffr AFS Logistics