Senior Salesforce Admin / Support Lead

Senior Client Admin / Support LeadWork Location: New York, NY 10006 (Onsite)8-12 years of overall IT experience, 8 years of Client Administration and Support experienceExperience supporting multiple Client orgs simultaneouslyExperience in production support, incident management, and enhancement deliverySupport and administer 15-20 Client orgsManage requests via ServiceNow and emailTroubleshoot production issues and perform root cause analysisHandle user access, permissions, and SSO issuesPerform configuration updates, field and picklist changesPartner with business stakeholders and support teamsStrong communication and stakeholder management skillsThis role is for Client Admin/Support requirement responsible for supporting and administering 15-20 Client orgs across multiple business units. The resource will act as a primary point of contact for support activities, handling incidents, service requests, user administration, access management, configuration updates, and enhancement requests.Client Administration & SupportIncident Management & TroubleshootingStakeholder & Support ManagementMinimum years of experience: 8 years of experience