Branch Operations Specialist

Position Purpose A Branch Operations Specialist (BOS) is responsible for ensuring all employees adhere to branch operations guidelines and for ensuring all systems operate smoothly and efficiently according to established policy and procedures. The BOS also creates an exceptional customer experience through knowledge of available products and services. The BOS demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, and to make a difference in the communities that we serve. Job Type Full-time Key Accountabilities, Responsibilities, and Expectations Ensure operational tasks are followed and completed daily by all branch employees. Responsible for the retention of operational materials and for managing audits to ensure operational soundness. Create an exceptional customer experience daily by processing transactions, building relationships, assessing needs, recommending products and referring partners to customers, thus growing the bank. Develop an expansive knowledge of products and services to fulfill customer needs and solve problems daily. Execute customer requests with speed and accuracy. Understand all aspects of consumer lending in daily and weekly activities; build customer trust and manage relationships throughout the lending process. Maintain constant and consistent communication internally and externally to provide an outstanding customer experience, while adhering to regulations, policies and procedures to ensure safety and soundness for customers and the bank. Dedicate daily to personal growth through active learning, adapting to new procedures and systems, and refining skills to grow the organization and the team. Encourage the use of technology in daily banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking, etc. Requirements Minimum 2‑3 years’ experience in a branch banking environment. Must be knowledgeable in all areas of operations, including customer service, new accounts, and lending. Excellent oral, written and presentation skills. Detail‑oriented with the ability to work under deadlines with frequent interruptions. Associate’s Degree preferred. High school diploma or equivalent required. Physical Requirements Work involves eye strain from constant use of computer screens and reading reports. Work requires the ability to concentrate on tasks, even under distracting work conditions. Work involves lifting and moving objects up to 50 lbs. Work demands the ability to read, hear, write, and communicate professionally in person and via telephone, and to sit for long periods. Work may include some travel to attend meetings and training. EOE Statement Race/Sex/Disability/Veteran Legal Notice This position description is not a complete statement of all duties and responsibilities comprising this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. #J-18808-Ljbffr