Development Operations Coordinator (Development Coordinator)

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Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Office of Development and Engagement (ODE) at the Kelley School of Business is responsible for all the fundraising activities that support the mission of the Kelley School, including capital construction, scholarships, fellowships, etc. ODE also supports alumni engagement activities for Kelley's alumni network of over 130,000 living alumni. ODE also manages the activities of key councils and volunteer boards that are made of highly engaged and invested alumni, donors, and friends of the Kelley School.

The Development Operations Coordinator works with all teams of ODE to support the operational and administrative efforts of the department. This position will be a part of the Development Operations team and will report to the Director of Development Operations.

Job Summary

Department Specific Responsibilities

• Supports ODE in an administrative and secretarial capacity.
• Takes calls for the main phone line.
• Coordinates correspondence from various departmental email accounts.
• Completes mail room runs.
• Ships packages.
• Reserves conference rooms and meeting spaces.
• Enters data entry and research.
• Processes gift revenue.
• Invoices for sponsorships or donor support; etc.
• Responsible for conducting donor research.
• Provides detailed reports for internal staff and appropriate constituents within the Kelley School for donor and alumni visits, meetings, events, etc.
• Provide crucial support to the department, which cultivates and stewards many of the largest financial supporters of the Kelley School.
• Assists other members of the Development Operations team as needed

General Responsibilities

• Performs administrative tasks in support of the university's development and advancement efforts and may interact with officers across all development and advancement job families, as well as donors, the general public, and representatives across the university and university community.
• Tasks may include answering phone calls and emails, maintaining and updating donor databases, scheduling events and travel for donor interaction and solicitation, preparing and sending digital and direct mail solicitations, preparing documentation of pledged and received gifts, and coordinating stewardship and donor recognition activities.
• Compiles metrics, facts, and general operations information about IU and its schools and departments for distribution to donors.
• Prepares and updates basic and complex reports and presentations for use by other development staff, engaging supervisor for help as needed.
• Provides an excellent donor experience through customer service, active listening, inclusive language, and thoughtful and persuasive discussion, consistently upholding the integrity and mission of Indiana University.
• May provide guidance to lower-level Development Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

• 4 years experience in fundraising/development, administrative, a higher education foundation, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships

Preferred

• Proficiency with Microsoft Office Suite, especially Excel and Outlook is required. Excel and Outlook test will be administered
• Proficiency with Adobe Acrobat DC and PDFs is required. (No experience with Adobe graphic design programs will be necessary for this position, i.e. Illustrator, InDesign, Photoshop, etc.)
• Proficiency with web search tools (Google Chrome, etc.)
• Proficiency with Mail Merge
• Proficiency with common keyboard shortcuts is preferred, e.g., CTRL+C, CTRL+X, CTRL+V, CTRL+Z, etc.
• Typing speed of 60-70 WPM or higher or proficiency with appropriate dictation tools is preferred. Typing test will be administered
• High level of professionalism, accuracy, and attention to detail are extremely important when working with this caliber of constituents
• Ability to have great amount of care in maintaining relationships through leveraging accurate information and prioritizing tasks and responsibilities
• Ability to exercise independent judgement and work autonomously encumber excellent organization, multi-tasking, and prioritization skills
• Must work well in a high-production environment while maintaining a sense of calm and control

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Development & Advancement

Job Family: General Development

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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