Passenger Service Supervisor

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Cabin Cleaning AgentSupervisor is responsible for overseeing cabin cleaning operations to ensure aircraft interiors are cleaned, sanitized, and prepared according to airline standards, safety regulations, and operational timelines. This role supervises cabin cleaning staff, monitors productivity and quality, and ensures compliance with company policies and airport procedures. What you will be doing Supervise and coordinate daily aircraft cabin cleaning operations Assign work duties and monitor employee performance to ensure operational efficiency and quality standards are met Ensure aircraft cabins, galleys, lavatories, seat areas, and crew compartments are cleaned and sanitized properly Conduct inspections of completed aircraft cleaning to ensure compliance with airline and company standards Train, coach, and mentor cabin cleaning employees on safety procedures, cleaning standards, and operational expectations Monitor staffing levels and assist with scheduling and shift coverage as needed Ensure employees follow all safety procedures, security regulations, and use of personal protective equipment (PPE) Respond to operational changes, flight delays, and quick-turn aircraft requirements efficiently Maintain inventory of cleaning supplies and equipment and report maintenance issues promptly Address employee concerns, attendance issues, and performance matters professionally Coordinate with airline representatives, airport operations teams, and management to support operational goals Complete operational reports, inspections, and documentation accurately and timely Perform other duties as requested Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. What we are looking for: Must be 18 years of age or older HS Diploma or GED One (1) year of aircraft cabin cleaning, janitorial, airline, or airport operations experience Minimum one (1) year oflead orsupervisory experience Strong leadership, communication, and conflict-resolution skills Ability to multitask and make decisions in a fast-paced operational environment Ability to work flexible schedules, including nights, weekends, holidays, and overtime as needed Excellent verbal and writtencommunicationskills Airport ramp and aircraft cabin environment Exposure to noise, cleaning chemicals, and varying weather conditions Fast-paced operational setting with strict turnaround deadlines Requires standing, walking, climbing stairs, bending, and lifting throughout shift Possess the tact to deal with all levels of employees and client representatives Ability to lift, push, and pull up to 50 pounds Ability to stand and walk for extended periods Ability to bend, kneel, climb, and reach frequently Ability to work inside aircraft cabins and confined spaces safely Must pass pre-employment and random drug test DMV check may be required Must be able to read, write, understand and carry out instructions in English Must meet necessary requirements to obtain a security sensitive identification badge Must be able to verbally direct in English Must have good hearing and vision May be required to work weekends, overnight shifts and holidays Treatall information as confidential Diversity MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Qualifications Education Required High School or better. Experience Required 1 year: One (1) year of lead or supervisory experience. 1 year: One (1) year of aircraft cabin cleaning, janitorial, airline, or airport operations experience. Licenses & Certifications Required DRIVERS LICENSE Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr