Operations Engineer (Starlink Growth)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.OPERATIONS ENGINEER (STARLINK GROWTH)One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization.Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers.RESPONSIBILITIES:Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementationIdentify engineering and product defects in Starlink user experience; drive operational improvements to resolveUse end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and servicesDevelop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reportingDesign and execute A/B tests to validate engagement and customer retention improvementsProvide leadership updates on performance, risks, and opportunities using quantitative and qualitative dataDocument and train on customer retention dashboards and tools; assist with troubleshootingBASIC QUALIFICATIONS:Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital1+ years of experience in Python, SQL, programming, or industrial project managementPREFERRED SKILLS AND EXPERIENCE:Evidence of exceptional ability, especially within an ambiguous environmentQuantitative dual degree in engineering field and economics or business field and/or equivalent professional experienceDemonstrated success driving tangible impact/influencing within a broader organizationExcellent analytical skills (e.g., Python, SQL, R, Tableau, Power BI, Power Query, Looker, Microsoft Office applications, Excel modeling, database structures, or similar data manipulation tools etc.)Strong written and verbal communication skills, particularly with senior business leadersExtreme sense of urgency and ownershipBias toward action and automationStrong interpersonal skills (examples: leading a student organization or working successfully in teams)Strong analytical and problem-solving skills with attention to detailAbility to work cross-functionally with different groups and teamsAbility to work effectively in a dynamic environment with changing needs and requirementsAbility to work independently and in a team, take initiative, and communicate effectivelyADDITIONAL REQUIREMENTS:Must be available to work extended hours and weekends as neededWillingness to travel to customer sites, other SpaceX locations, and events as neededITAR REQUIREMENTS:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io.