Infrastructure Engineer (Site Reliability Engineer)

Job Category : IT Infrastructure Engineering Note: This is a hybrid position located in Brooklyn, OH or Dublin, OH, with a three-day per week onsite requirement. Infrastructure Engineer II Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes. Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Assists with the day-to-day maintenance and operations of Medical Mutual’s systems. Supports production as part of a 24x7 on-call rotation. Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems. Mentors junior engineers. Performs other duties as assigned. Infrastructure Engineer III Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes. Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Assists with the day-to-day maintenance and operations of Medical Mutual’s systems. Supports production as part of a 24x7 on-call rotation. Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention. Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems. Mentors junior engineers. Performs other duties as assigned. Infrastructure Engineer IV Responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes. Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention. Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met. Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems. Mentors junior engineers. Supports production as part of a 24x7 on-call rotation. Performs other duties as assigned. Qualifications Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience • Exposure to CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices Exposure to containerization (Kubernetes, Docker, TKGI, etc.) Intellectual curiosity, eagerness to learn and strong critical thinking. Ability to manage multiple tasks in a time-critical production environment. 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems Experience analyzing and troubleshooting systems Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.) Technical certifications or equivalent knowledge/experience preferred but not required, in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc. 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems Experience developing and implementing software oriented towards systems or network automation 6+ years of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems 3+ years of experience designing and developing software oriented towards systems or network automation Demonstrated familiarity with DevOps and SRE practices Experience designing enterprise systems incorporating performance, cost, availability, redundancy, fault tolerance, availability, security and other factors 3+ years of experience with CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices 3+ years of combined experience in automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.) Exposure to an IT platform-as-product approach combining Product Management, Agile, DevOps and SRE practices. Benefits A Great Place to Work: We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Excellent Benefits and Compensation Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. Investment in You Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr