Field Service Technician 2

ABOUT THE ROLE

The Field Service Technician 2 is responsible for performing advanced field diagnostics, repairs, and installations of windows and doors. This role requires strong technical knowledge of window and door systems, materials, and installation practices, as well as the ability to lead multi‑technician jobs, conduct water tests, and handle escalated warranty concerns. The ideal candidate demonstrates advanced product knowledge, excellent communication skills, and the ability to deliver a high level of customer satisfaction while ensuring safety and quality in all service activities.

WHAT YOU'LL DO

Field Technician 1 Responsibilities: Apply all knowledge and skills required of a Field Service Technician 1, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service. Window & Door Knowledge: Demonstrate expertise in multiple window types (single-hung, double-hung, casement, sliding) and door systems, including repair and replacement techniques. Material Expertise: Work with different window and door materials (wood, vinyl, aluminum, and various glass types) with proper techniques and care. Tools & Techniques: Utilize a range of tools such as drills, sealants, pry bars, caulk guns, and power tools with proficiency and accuracy. Diagnostics & Hotline Support: Perform diagnostics and provide technical support via phone and e‑mail to internal and external stakeholders. Water Tests: Conduct water tests according to company protocols and document results using internal software. Installation Practices: Apply knowledge of window and door installation practices to evaluate and support field projects. Multi‑Technician Job Management: Organize and coordinate jobs requiring two or more technicians, ensuring effective collaboration with internal teams and customers. Escalation Management: Deescalate warranty or service concerns professionally, maintaining customer confidence and satisfaction. Advanced Repairs: Perform specialized repairs, including water intrusion fixes, shaped products, and installation diagnostics. Customer & Sales Support: Maintain strong relationships with customers and sales teams by providing clear communication, accurate documentation, and dependable service. Product Knowledge Development: Expand and apply knowledge of company products and industry standards to support advanced fieldwork. Travel: Travel within assigned territory daily; overnight travel may be required depending on territory.

SKILLS & QUALIFICATIONS

Strong verbal and written communication skills, including the ability to write professional e‑mails, reports, and documentation. Strong organizational skills to manage multi‑technician jobs. Excellent customer service and escalation management skills. Detail‑oriented with the ability to complete advanced repairs accurately. Physical stamina and dexterity; ability to lift and carry up to 50 lbs consistently, climb ladders, and work at heights. Ability to prioritize tasks and manage time effectively. Team‑oriented, adaptable, and committed to safety and quality.

WHAT YOU'LL NEED

Education: High School Diploma or equivalent required. Certification: AAMA Installation Training certification preferred. License: Valid driver's license with ability to successfully clear an MVR check. Experience: 3–5 years of general construction or building material installation experience preferred. 3–5 years of fenestration manufacturing or installation experience preferred. Technical Skills: Proficiency with hand and power tools. Ability to complete advanced diagnostics, repairs, and documentation. Strong understanding of installation practices for windows and doors.

COMPENSATION & BENEFITS

The total target compensation for this role is $25–27 per hour. All full‑time positions come with comprehensive benefits starting on day 1, including medical, dental, vision coverage, 401k, and PTO. Full‑time is defined as regularly working 30+ hours per week. Full‑time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

EEO STATEMENT

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E‑Verify Poster here. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. #J-18808-Ljbffr Cornerstone Building Brands