Retail Team Leader

Retail Team Leader

Superdry

Midtown, New York City

Base pay starts at $18/hr

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Superdry have been making world class product for 15 years, and we're proud of it. Our mission is to inspire and engage style obsessed consumers leaving a positive environmental legacy.

Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch four new collections.

We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.

Job description

Retail Team Leader... we call them our Brand Leads. Our Brand Leads have their own style and are genuine ambassadors of our brand. Experts in everything that goes into delivering an amazing brand experience for their local customers in store, they smash store targets and go above and beyond to do drive excellence in their store, across all areas.

You Will

• Be passionate about using your local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in your store
• Confidently make decisions about what's best for our customers, including taking ownership for handling customer issues in store
• Be a positive role model for others, helping to build trusted relationships across the team, whilst having fun
• Effectively coordinate the team across operational tasks when needed, guiding them with your operational expertise
• Support and motivate your teammates to deliver amazing levels of service
• Take pride in store appearance and embrace the Superdry store look, to ensure our store looks amazing. Always.
• Endlessly develop your product knowledge and understanding of the business to offer the best possible experience to our customers
• Embrace the Superdry culture and encourage your teammates to do the same
• Support with key compliance tasks where needed including loss prevention and health and safety
• Maintain a good commercial awareness of your store, understanding the KPI's required and bring fresh ideas to the management team to drive performance against them
• Step up to lead the team in store when needed
• Hold keys for the store and take responsibility for opening and closing, including cash handling

Qualifications

• Passionate about our brand and help to create the best possible customer experience
• Enjoy working independently with excellent attention to detail
• Confident taking ownership of your projects and tasks
• A positive and proactive individual, able to act as a role model for others
• A creative problem solver, always working to put solutions and fresh ideas forward
• Great at collaborating and building trust with others, working together to get results and learn
• Experienced in sales and operations in store and ready to step up

NOTE - Tax withholding is calculated using Federal and New York State 2022 income tax guidelines. For simplification, we've assumed "single" marital status and no additional income. This does not represent any legal authority and is just an estimate used for approximation purposes.