Housekeeping Guest Room Attendant - On Call

Guest Room Attendant

The Guest Room Attendant is responsible for ensuring the overall cleanliness, organization, and presentation of guest rooms in accordance with Grand Sierra Resort's high standards of excellence. This position plays a key role in delivering exceptional guest experience by maintaining a clean, comfortable, and well-stocked environment for every guest. Upon successful completion of training, all Guest Room Attendants are required to complete their daily assigned room credits during each 8-hour shift while maintaining the highest level of quality, safety, and service consistency.

Primary duties and responsibilities include, but are not limited to, the following:

• Clean and service assigned guest rooms according to established departmental standards, policies, and procedures.
• Make beds, change linens, dust furniture, vacuum carpets, mop floors, clean bathrooms, mirrors, fixtures, and glass surfaces.
• Replenish amenities, towels, linens, and supplies in guest rooms to the required par levels.
• Clean and sanitize bathrooms by thoroughly scrubbing sinks, bathtubs, shower walls and doors, toilets, and tile floors using appropriate cleaning chemicals and equipment.
• Ensure all assigned guest rooms are released within established timeframes and quality standards.
• Handles all guest requests, questions, or concerns promptly, courteously, and professionally.
• Report all maintenance and engineering issues promptly through Hot SOS to ensure timely resolution and maintain guest room quality standards.
• Maintain a clean and well-organized housekeeping cart and storage area throughout the shift.
• Adhere to all resort safety, security, and sanitation policies.
• Properly handle lost and found items, ensuring all procedures are followed accurately.
• Support departmental needs by assisting in other areas of the housekeeping operation, including public areas, deep cleaning, or special projects, as assigned.
• Always exhibit a professional and positive demeanor, representing Grand Sierra Resort's values and service standards.
• Warmly greeted guests encountered during service, helping and responding to inquiries in a courteous and professional manner to enhance the overall guest experience.
• Any other duties assigned within the scope of this position.
• Any other duties as assigned by management.

Performance Expectations:

Upon successful completion of training, all Guest Room Attendants must complete their daily assigned room credits within each 8-hour shift.

Maintain an average inspection score of 85% or above on all rooms serviced.

Consistently meet or exceed departmental time, quality, and productivity expectations.

Adhere to attendance, grooming, and uniform standards as outlined by the department.

Demonstrate teamwork, reliability, and commitment to operational excellence.

KNOWLEDGE/SKILLS/ABILITIES

Previous housekeeping or hospitality experience preferred; training will be provided.

Strong attention to detail and a commitment to maintaining high cleanliness standards.

Ability to work independently and manage time effectively in a fast-paced environment.

Excellent communication and interpersonal skills.

Must be flexible to work weekends, holidays, and varying shifts as business demands.

PHYSICAL DEMANDS

Ability to stand, walk, bend, push, and lift for extended periods throughout the shift.

Must be able to lift, push, or pull up to 30 lbs. frequently and up to 50 lbs. occasionally.

Repetitive motions, including bending, kneeling, reaching, and twisting, are required.

Must be comfortable working with cleaning chemicals and equipment while following all safety protocols.

WORK ENVIRONMENT

Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around electrical devices.

The noise level in the work environment is usually moderate but may be quiet or loud at times.

Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, vibrations, solvents/oils, fumes/odor, dirt/dust, moving objects, high places, slippery surfaces and/or secondhand smoke.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.