Receptionist

Receptionist Position

The Concierge serves as the first point of contact for visitors, vendors, and employees, ensuring a welcoming and professional front office experience. This role supports daily administrative operations, maintains site security and emergency protocols, and contributes to a safe, organized, and service-oriented workplace.

Key Responsibilities:

• Welcome visitors in a professional and friendly manner.
• Enter customers and visitors' information into the ENVOY system
• Ensure visitors and customers are signing in and out using ENVOY.
• Prepare customer badges for upcoming visits.
• Manage and distribute badges for visitors, customers, and contractors enter the facility.
• Escort visitors to/from designated areas as needed.
• Assist employees with badge replacements and access issues.
• Answer and direct phone calls to appropriate personnel.
• Maintain cleanliness and organization of the reception and common areas.
• Coordinate with on-site catering and external vendors for food/beverage needs in collaboration with the Executive Assistant.
• Manage meeting room availability and support internal meetings or customer events.
• Sort and distribute mail for 4th and 5th floor employees.
• Maintain employee office and cubicle assignments; order signage as needed.
• Provide office management support (e.g., clearing printer jams, replacing toner, cleaning coffee machines, restocking supplies, submitting facility requests, order supplies).
• Support emergency communication protocols and assist during drills or alerts.
• Assist with special projects and administrative tasks as assigned by management.

Qualifications:

• High school diploma or equivalent required
• 12 years of front desk or administrative experience preferred
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Ability to multitask and remain calm under pressure
• Familiarity with safety protocols and emergency procedures a plus

Preferred Traits:

• Professional demeanor and customer service mindset
• Detail-oriented with strong organizational skills
• Comfortable working in a fast-paced, safety-conscious environment
• Adaptable and proactive in supporting team needs

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.