Case Manager

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ABOUT THE ROLE

To continue advancing the impact we have across the communities we serve, Commonpoint is hiring a Case Manager situated within the Adult Workforce Department. The Adult Workforce Department plays a vital role in employment and support programs serving individuals who are looking to obtain long-term employment. The individual hired as Case Manager will assist our ESOL and general adult workforce clients in following and adhering to the needs, requirements and compliance procedures of our Department of Youth & Community Development (DYCD)-funded ESOL contracts. This will include registering for ESOL and basic literacy classes. This will include conducting intakes, pre-and post-testing students, and other duties and responsibilities related to our DYCD grant funders. This role reports directly to the Education and Vocational Training Team.

In addition to assisting our ESOL clients with various case management needs, case managers may work with our general adult workforce clients in obtaining and retaining competitive employment, connecting clients with benefits, and other duties and responsibilities that are consistent with their case management, vocational and employment goals.

ROLE RESPONSIBILITIES
Case Management
• Develop strong relationships with prospective ESOL clients in order to provide comprehensive case management, goal setting, and other counseling needs to register for classes.
• Manage the pre- and post-testing for ESOL clients and assist them in navigating the available schedules and class offerings throughout Commonpoint.
• Conduct intakes with individual clients prospective ESOL students, ensuring all documents and files meet DYCD standards and compliance requirements.
• Assist Outreach and Recruitment Departments in marketing and advertising our class offerings and services in order to meet classroom requirements and enrollment targets.
• Meet regularly with ESOL students to ensure attendance is being met; develop individual service plans and goal setting with students; assist clients in completing all necessary paperwork and course requirements.
• Work with the Education and Vocational Training team to achieve monthly and quarterly goals.
• Work to ensure all classes are enrolled at 12-15 students; conduct registration follow-up as required.
• Complete comprehensive vocational assessments and provide vocational counseling and referrals to appropriate skills training opportunities.

People & Communications
• Work closely with Commonpoint management, program staff, and other instructors to coordinate services, referrals, and educational support programs.
• Lead workshops and seminars focused on professional development and other education-related subjects.
• Provide coaching and direct support to adults with limited work history and educational attainment.
• Help participants identify and overcome professional barriers by connecting them to relevant internal and external support services.
• Collaborate across departments to identify innovative strategies that help participants achieve educational and employment outcomes.
• Attend and actively participate in staff meetings, trainings, and professional development opportunities.
• Communicate participant progress, challenges, and successes with relevant internal stakeholders to ensure coordinated service delivery.

Data & Grant Reporting
• Complete required reporting, including progress notes, client tracking, and timely data entry in accordance with program deadlines.
• Utilize data and performance metrics to monitor outcomes, track participant progress, and inform service delivery strategies.
• Assist with the preparation of program reports and support funding proposal development as needed.
• Assist with grant reports, funding proposals, and outcome documentation.

QUALIFICATIONS & KEY ATTRIBUTES:
MINIMUM QUALIFICATIONS:
• Bilingual in Spanish, French, Cantonese, Mandarin, or Bengali is highly preferred.
• Bachelor's Degree in Social Work, Human Services, Education, Business, Communications, Psychology, or related field.
• At least one to two years relevant experience in workforce development, recruiting, human resources preferred.
• Sensitivity towards, and ability to, work with diverse individuals including, but not limited to, immigrants, young adults, single parents, English language learners and other low-income, high-barrier to employment populations.

PREFERRED QUALIFICATIONS:
• Previous experience in a Commonpoint role is a plus.
• Bilingual skills are welcome.
• Demonstrated experience working in a goal-driven environment to achieve monthly targets.
• Demonstrated experience effectively teaching or facilitating groups and individuals to achieve a desired outcome using up-to-date techniques/methods.
• Experience providing comprehensive assessment and case management services and/or helping others to large caseload desirable.
• Excellent verbal and written communication and strong interpersonal skills required, ability to effectively conduct meetings, training, groups preferred.
• Experience with Salesforce or other CRM databases preferred.

KEY ATTRIBUTES FOR COORDINATOR ROLE:
• Organized and detail-oriented with strong multitasking abilities.
• Excellent customer service and communication skills.
• Proficiency with databases and google software.
• Ability to work collaboratively in team settings.

Consider the following:

• Environment, such as an office or outdoors.

• Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
• Essential physical requirements, such as climbing, standing, stooping, or typing.
• Physical effort/lifting, such as sedentary - up to 10 pounds; light - up to 20 pounds; medium - up to 50 pounds; heavy - over 50 pounds, and in certain roles, to lift individuals up to 300 pounds

JOB DETAILS
• Location: 1665 Hoe Avenue, Bronx, NY, 10460

• Schedule: This position is based in The Bronx and generally follows a schedule of 9:00am-5:00pm, or 10:00am-6:00pm. Flexibility is required, as occasional travel to other agency locations in Queens, as well as evening and Saturday hours, may be necessary to support program operations and participant programming needs.
• Non-Union Position

• In-Person

Commonpoint reserves the right to revise or change job duties as need arises.

Commonpoint is an equal opportunity employer.