Bilingual Spanish Customer Service Rep

Position




Summary

We




are




seeking




a




friendly,




professional,




and




customer-focused






Customer




Service




Representative



to serve as the primary point of contact for customers. The ideal candidate will be responsible for providing exceptional service,


resolving




customer




inquiries,




addressing




concerns,




and




ensuring




a




positive




customer




experience.




This




role




requires




strong




communication




skills,




attention




to




detail,




and




the




ability




to




multitask




in



a


fast-paced


environment.

Key




Responsibilities

• 
  
  
  Respond
  
  
  
  
  to
  
  
  
  
  customer
  
  
  
  
  inquiries
  
  
  
  
  via
  
  
  
  
  phone,
  
  
  
  
  email,
  
  
  
  
  chat,
  
  
  
  
  or
  
  
  
  
  in
  
  
  
  
  person
  
  
  
  
  in
  
  
  
  
  a
  
  
  
  
  professional
  
  
  
  
  and
  
  
  
  
  timely
  
  
  
  
  manner.
  
  
  
  



• 
  
  
  Provide
  
  
  
  
  accurate
  
  
  
  
  information
  
  
  
  
  regarding
  
  
  
  
  products,
  
  
  
  
  services,
  
  
  
  
  policies,
  
  
  
  
  and
  
  
  
  
  procedures.
  
  
  
  



• 
  
  
  Resolve
  
  
  
  
  customer
  
  
  
  
  concerns,
  
  
  
  
  complaints,
  
  
  
  
  and
  
  
  
  
  service
  
  
  
  
  issues
  
  
  
  
  while
  
  
  
  
  maintaining
  
  
  
  
  a
  
  
  
  
  high
  
  
  
  
  level
  
  
  
  
  of
  
  
  
  
  customer
  
  
  
  
  satisfaction.
  
  
  
  



• 
  
  
  Research
  
  
  
  
  and
  
  
  
  
  troubleshoot
  
  
  
  
  customer
  
  
  
  
  issues
  
  
  
  
  and
  
  
  
  
  escalate
  
  
  
  
  complex
  
  
  
  
  matters
  
  
  
  
  when
  
  
  
  
  appropriate.
  
  
  
  



• 
  
  
  Process
  
  
  
  
  customer
  
  
  
  
  requests,
  
  
  
  
  updates,
  
  
  
  
  and
  
  
  
  
  transactions
  
  
  
  
  accurately.
  
  
  
  



• 
  
  
  Maintain
  
  
  
  
  detailed
  
  
  
  
  and
  
  
  
  
  accurate
  
  
  
  
  records
  
  
  
  
  of
  
  
  
  
  customer
  
  
  
  
  interactions.
  
  
  
  



• 
  
  
  Collaborate
  
  
  
  
  with
  
  
  
  
  internal
  
  
  
  
  departments
  
  
  
  
  to
  
  
  
  
  resolve
  
  
  
  
  customer
  
  
  
  
  issues
  
  
  
  
  efficiently.
  
  
  
  



• 
  
  
  Meet
  
  
  
  
  established
  
  
  
  
  service
  
  
  
  
  standards,
  
  
  
  
  productivity
  
  
  
  
  goals,
  
  
  
  
  and
  
  
  
  
  quality
  
  
  
  
  expectations.
  
  
  
  



• 
  
  
  Identify
  
  
  
  
  opportunities
  
  
  
  
  to
  
  
  
  
  improve
  
  
  
  
  the
  
  
  
  
  customer
  
  
  
  
  experience
  
  
  
  
  and
  
  
  
  
  recommend
  
  
  
  
  solutions.
  
  
  
  



• 
  
  
  Maintain
  
  
  
  
  confidentiality
  
  
  
  
  and
  
  
  
  
  comply
  
  
  
  
  with
  
  
  
  
  company
  
  
  
  
  policies
  
  
  
  
  and
  
  
  
  
  procedures.
  
  
  
  

Required




Qualifications

• 
  
  
  High
  
  
  
  
  school
  
  
  
  
  diploma
  
  
  
  
  or
  
  
  
  
  equivalent.
  
  
  
  



• 
  
  
  Minimum
  
  
  
  
  of
  
  
  
  
  1
  
  
  
  
  year
  
  
  
  
  of
  
  
  
  
  customer
  
  
  
  
  service
  
  
  
  
  experience.
  
  
  
  



• 
  
  
  Strong
  
  
  
  
  verbal
  
  
  
  
  and
  
  
  
  
  written
  
  
  
  
  communication
  
  
  
  
  skills.
  
  



• 
  
  
  Excellent
  
  
  
  
  problem-solving
  
  
  
  
  and
  
  
  
  
  conflict-resolution
  
  
  
  
  abilities.
  
  
  
  



• 
  
  
  Proficiency
  
  
  
  
  with
  
  
  
  
  Microsoft
  
  
  
  
  Office
  
  
  
  
  and
  
  
  
  
  customer
  
  
  
  
  relationship
  
  
  
  
  management
  
  
  
  
  (CRM)
  
  
  
  
  systems.
  
  
  
  



• 
  
  
  Ability
  
  
  
  
  to
  
  
  
  
  multitask
  
  
  
  
  and
  
  
  
  
  prioritize
  
  
  
  
  workload
  
  
  
  
  effectively.
  
  
  
  



• 
  
  
  Strong
  
  
  
  
  attention
  
  
  
  
  to
  
  
  
  
  detail
  
  
  
  
  and
  
  
  
  
  organizational
  
  
  
  
  skills.
  
  
  
  



• 
  
  
  Ability
  
  
  
  
  to
  
  
  
  
  work
  
  
  
  
  independently
  
  
  
  
  and
  
  
  
  as
  
  
  part
  
  
  of
  
  
  a
  
  
  team.
  
  

Preferred




Qualifications

• 
  
  
  Associate's
  
  
  
  
  or
  
  
  
  
  Bachelor's
  
  
  
  
  degree
  
  
  
  
  in
  
  
  
  
  Business,
  
  
  
  
  Communications,
  
  
  
  
  or
  
  
  
  
  a
  
  
  
  
  related
  
  
  
  
  field.
  
  
  
  



• 
  
  
  Previous
  
  
  
  
  experience
  
  
  
  
  in
  
  
  
  
  a
  
  
  
  
  call
  
  
  
  
  center,
  
  
  
  
  financial
  
  
  
  
  institution,
  
  
  
  
  healthcare,
  
  
  
  
  retail,
  
  
  
  
  or
  
  
  
  
  service
  
  
  
  
  environment.
  
  
  
  



• 
  
  
  Experience
  
  
  
  
  working
  
  
  
  
  with
  
  
  
  
  CRM
  
  
  
  
  software
  
  
  
  
  and
  
  
  
  
  customer
  
  
  
  
  service
  
  
  
  
  platforms.
  
  
  
  



• 
  
  
  Bilingual
  
  
  
  
  skills
  
  
  
  
  are
  
  
  
  
  a
  
  
  
  
  plus.
  
  
  
  

Key




Competencies

• 
  
  
  Customer
  
  
  
  
  Focus
  
  
  
  



• 
  
  
  Communication
  
  
  
  
  Skills
  
  
  
  



• 
  
  
  Problem
  
  
  
  
  Solving
  
  
  
  



• 
  
  
  Adaptability
  
  
  
  



• 
  
  
  Teamwork
  
  
  
  



• 
  
  
  Time
  
  
  
  
  Management
  
  
  
  



• 
  
  
  Professionalism
  
  
  
  



• 
  
  
  Attention
  
  
  
  
  to
  
  
  
  
  Detail
  
  
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

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