Customer Service Representative

Role PurposeProcess orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.Key AccountabilitiesResolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and update account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.Perform other duties as assigned.Required Education and ExperienceHigh School Diploma or Equivalent0-12 months of system, data entry or reporting experience0-12 months of warehouse experience, preferredOur Organization is an equal opportunity employer. DHL