Field Service Technician

Description

We are looking for a Field Service Technician to perform repairs and maintenance on large and small format machines (Oce Canon HP and Xerox) ensuring efficient service and solutions at customer sites and within our ARC offices in Seattle Washington .

To catch a glimpse of Life at ARC: A View from the Inside visit our careers page to learn why employees enjoy working here:

ARC Document Solutions () is a global leader in digital printing and technology services dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA Canada UK UAE India and China we serve more than 60000 customers including some of the worlds most renowned brands.

Work Hours: 8:00 AM 5:00 PM
Pay Rate: $25.00 $26.00/hour

What Youll Do:

• Assemble and install large and small format machines including all accessories and associated software ensuring full operational readiness
• Accurately diagnose repair and maintain large and small format hardware and software ensuring optimal operating conditions based on manufacturer specifications
• Record service calls including materials used and resolutions in the Fleet Manager system
• Coordinate with the Service Manager and Service Dispatch to schedule and prioritize daily field service calls
• Assist with and participate in new Facilities Management/MPS customer installations and removals to ensure accuracy and efficiency
• Participate in customer site visits and meetings to complete accurate site surveys
• Monitor and report inventory levels to prevent service interruptions
• Prepare and maintain operational reports to ensure accuracy and efficiency
• Travel to customer locations to install maintain and/or remove large and small format equipment
• Respond to emergency service requests by diagnosing issues completing repairs and/or recommending solutions
• Maintain established departmental processes and recommend improvements (e.g. supply changes or equipment disposal)
• Continuously update job knowledge through training re-certification and educational opportunities
• Build and maintain strong relationships with internal and external customers and vendors
• Provide customers with clear proactive communication regarding service issues

What Were Looking For:

• High school diploma required; Associates degree preferred
• 1-2 years of related field experience in technical managed print services/facilities including installing maintaining and removing large and small format machines at customer sites. Prior experience with Oce Canon HP and Xerox equipment preferred but not required
• Copier/plotter repair experience preferred
• Relevant technical certifications are a plus
• Ability to travel within the Greater Seattle area
• Strong written and verbal communication skills including interpersonal skills
• Proven problem-solving and conflict resolution abilities
• Proficiency in Adobe and Microsoft Office tools (Word Excel Outlook PowerPoint)
• Ability to lift push and/or pull up to 50 pounds

What We Offer:

• Excellent company support resources and hands on training
• Strong company reputation consistently earning 5-star customer reviews
• Comprehensive benefits package including health dental vision and life insurance
• 401(k) plan with company match
• Supportive management team focused on your success
• A culture that values and cares for employees

Join ARC Document Solutions and be part of a team thats redefining the future of digital printing and document management.

If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to emailprotected and use the words Accommodation Request in your subject line.

We are an Equal Employment Opportunity (EEO) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race color creed religion gender gender identity pregnancy marital status partnership status domestic violence victim status sexual orientation age national origin alienage or citizenship status veteran or military status disability medical condition genetic information caregiver status unemployment status or any other characteristic prohibited by federal state and/or local laws.

This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

Required Experience:

IC