Outlet Retail Associate

Join team Goodwill! Immediate openings and competitive pay & benefits. Apply today!

Outlet Retail Associate

Full-Time 40 hours per week

$14.28/hour

True North Goodwill is a nonprofit organization regionally headquartered in Duluth, MN whose mission is transforming lives for generations through learning and the power of work. We provide training, jobs, and support services for people with barriers to employment who seek greater independence. Our mission is funded through the sale of donated clothing and household items in Goodwill stores and online. We are a group of nearly 300 mission minded employees in Northern MN & WI working as one. Each of us is essential to helping our community thrive and prosper.


Goodwill offers a wide range of career pathways and growth ranging from entry-level to management in retail, transportation, mission services, and administrative/professional fields. By working at Goodwill, you can make an impact in your community. And we can show you how.

Goodwill is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Why we are a great place to work?

• Competitive pay & benefits
• Career advancement pathways
• Flexible work schedules to create a schedule that allows for a work/home balance.
• Bonus incentive plans
• Retirement & 401K planning with company match (Up to 6%)
• Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
• Knowing you are part of making an impact in people's lives
• Critical Illness and accident insurance
• Basic life insurance at no cost, with voluntary and spousal coverage options
• A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
• Career support and planning

Job Summary
The Outlet Retail Associate is responsible for providing information and assistance to customers while maintaining a stocked and clean retail sales floor. This position requires appropriate money handling and safety/security practices in accordance with agency policy.
Outlet Retail Associates must have the ability to sort, price and stock donated goods to meet or exceed production goals along with providing assistance to the Store Manager as needed.

Duties and Responsibilities

• Sell merchandise and assist Store Manager.
• Greet and assist customers in the store in a pleasant, efficient manner.
• Accept donations and politely refuse items that cannot be taken.
• Operate the cash register and calculator as necessary and follow correct money handling and "Found Money" procedures.
• Fill out donor forms, gift certificates, store credit forms, donation receipts, and other forms as necessary.
• Be alert to shoplifting, ticket switching, etc. Follow all merchandise handling policies according to the Employee Purchase and Goods Security Policy, as well as maintaining store security.
• Be familiar with rehabilitative plan of clients assigned to the store. Work with them, as assigned, to improve their work skills and behaviors.
• Fill out daily store reports and handling daily bank deposits.
• See that new merchandise is put out on the sales floor daily, and that old merchandise is pulled daily according to the rotation schedule.
• Maintain a neat, clean store appearance. Keeping the merchandise counters, shelves, racks and displays full and in order.
• Meet or exceed daily sale goals by sorting donated goods, maintaining quality control and pricing per agency guidelines.
• Maintain a neat, clean production/staging area including keeping workstations free of non- production related items. Maintain work areas according to agency standards.
• Able to pleasantly and effectively work with customers and co-workers.
• Able to effectively manage a full changeover of outlet goods halfway through the day.
• To accept other related duties and responsibilities as from time to time may be assigned.

Required Skills and Abilities

• Excellent verbal communication skills
• Excellent active listening skills
• Excellent customer service skills
• Ability to recommend merchandise to customers.
• Ability to learn and operate the store cash register.
• Skill in working with numbers.

Education and Experience

• High school diploma or GED equivalent strongly preferred.
• Previous retail/cashier experience desirable

Physical Requirements
These work environment factors are general in nature: CONSTANT: Stand and near vision. FREQUENT: Bend neck; talk/speak; and visual accommodation. OCCASIONAL: Medium work, lift and carry up to 50 pounds; rotate neck, static neck position; walk; hear within 5 feet and midrange vision.