Oracle Delivery / Transition Manager

Oracle Delivery / Transition Manager

Service Delivery Management:

• Own the delivery of Oracle Cloud AMS services for ERP & SCM modules, including issue resolution, enhancements, and service requests.

• Ensure all incidents, problems, service requests, and change requests are handled within agreed SLAs.

• Monitor performance metrics and prepare service reports (weekly/monthly/quarterly) for internal and client stakeholders.

• Conduct regular service review meetings with clients to discuss KPIs, SLAs, and continuous improvement initiatives.

Client & Stakeholder Management:

• Serve as the primary point of contact for all AMS-related engagements with client stakeholders.

• Build and maintain strong relationships with business and IT stakeholders.

• Understand client business processes and priorities to align AMS support and enhancements accordingly.

• Handle escalations effectively and ensure timely resolution.

Required Skills & Experience:

• Experience in Oracle ERP & SCM, and Service Delivery Manager or similar leadership role.

• Strong functional understanding of Oracle Cloud ERP modules (e.g., Financials, Procurement, AP, AR, GL) and SCM modules (e.g., Inventory, Order Management, Purchasing).

• Proven experience in Oracle Cloud AMS engagements and Oracle Cloud Implementation experience

• Deep understanding of AMS delivery models, SLAs, KPIs, and ITIL processes.

• Excellent stakeholder management, communication, and negotiation skills.

• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.

• Familiarity with Oracle SR management and collaboration with Oracle Support.

Preferred Qualifications:

• ITIL v3/v4 Foundation Certification.

• PMP or equivalent project management certification (optional).

• Oracle Cloud certifications in ERP or SCM.

• Experience working in a multi-vendor or global delivery model.

Work Environment:

• Hybrid or Remote, with occasional client visits as required.

• Willingness to work in flexible hours to coordinate with offshore teams or during critical issue resolution.

Additional Inputs:

Skills

Mandatory Skills : Stakeholder Management,Benefits Management,Pursuit/ Proposal Management,Risk/Crisis Management,Project Governance,Account Management & Mining Good to Have Skills : Risk/Crisis Management.

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