Quality Manager

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

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Engineering to the Power of AI™, AAVA™, Engineering AI , Engineering to Elevate Life™, Enterprise Platforms AI , Data & Insights AI , Experience AI , GCC AI , Operations AI , Platform Engineering AI , Product AI , and Quality Engineering AI are trademarks or service marks of Ascendion ® . AAVA™ is pending registration. Unauthorized use is strictly prohibited.
Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

We are seeking a strategic, solutions-oriented, product safety and quality professional to play a pivotal role in supporting merchandise and furniture quality management, with a focus on providing guidance and consistent execution of Product Safety programs in North America and Latin America markets, influencing cross-functionally and balancing multiple points of view. This position will work closely with cross-functional teams, Global Product Safety & Quality (GPSQ) partners, and suppliers while also having responsibility for ongoing consumer product safety requirements to ensure partner and customer trust in safety and quality every day.
Job Title: Quality Manager
Key Responsibilities:

• Professional Expertise - Leverage breadth of technical expertise to identify and translate details into appropriate insights and actions to support the business. Develop, implement, and monitor product safety and quality programs and standards and advise others on those programs.
• Business Acumen & Problem Solving - Utilize a solution-oriented mindset and apply analytical thought to proactively address complex problems and identify innovative solutions, leveraging a thorough understanding of business dynamics to inform recommendations. Think outside the box and make decisions informed by data and insights. Remain current on product safety & quality industry trends, engage with suppliers and outside experts to build momentum for key initiatives.
• Prioritization & Planning: Develop comprehensive plans for complex projects and programs. Identify key hurdles and criteria for success.
• Collaboration & Communication - Collaborate and influence cross-functionally. Effectively communicate recommendations and decisions to stakeholders and leaders.
• Create standards, procedures and tools to leverage to assure that suppliers & facilities meet requirements. Implement SQ&PS training & programs.
• Apply in-depth technical knowledge to projects and gather insights (i.e., testing, supplier and product assessment).
• Lead audits and qualify facilities. Confirm accuracy of supplier documentation and assess risk within the supply base. Ensure successful and timely completion of audits and corrective actions. Attend trials and commercialization runs, as needed.
• Uses multiple sources of information to make recommendations with guidance from manager. Take a new perspective on existing solutions. Identify trends & lead investigations and resolution of product issues.
• Proactively analyze product safety and quality metrics and customer complaints. Escalate issues to manager.

Minimum Qualifications:

• Bachelor's degree in a related field or equivalent practical experience.
• 5+ years of experience in product safety, quality, or related field.
• Experience with consumer product safety regulations and requirements.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills.

Desired Qualifications:

• Master's degree in a related field.
• Certification in product safety or quality.
• Experience in the retail or consumer goods industry.
• Experience working with global teams and suppliers.

Location: Remote
Salary and Other Compensation:

The annual salary for this position is between [$80,000 - $90,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

Preferred Skills

product safety