Housekeeping Supervisor

Job Description

Job Description

Live! by Loews - St. Louis offers careers at Ballpark Village in a hotel connected to sports and entertainment energy. Team members support 216 guestrooms, 17,000 square feet of event space, multiple dining venues and memorable guest experiences with stadium-area views.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking including game days & special events
• Complimentary meals in Team Member Café while working
• Discounted perks for Ballpark Village and St. Louis Cardinals Store
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For :

A proactive and detail-driven Housekeeping Supervisor who ensures our guest rooms and public spaces meet the highest standards of cleanliness and presentation. You'll lead a team of housekeeping professionals, coordinate daily operations, and uphold our commitment to exceptional hospitality.

In this role, you'll inspect rooms, manage schedules, train team members, and collaborate with other departments to deliver a seamless guest experience.

Who You Are :

• Hospitality Leader: You inspire your team to deliver excellence and take pride in creating spotless spaces

• Detail-Oriented Inspector: You notice the smallest details and ensure every room meets brand standards

• Organized Coordinator: You manage schedules, assignments, and priorities with precision

• Problem Solver: You handle challenges calmly and find solutions that enhance guest satisfaction

• Safety Advocate: You enforce health and safety protocols to protect guests and team members

• Veterans and military spouses are encouraged to apply

What You'll Do :

• Supervise daily housekeeping activities, including room cleaning, turndown service, and public area upkeep

• Inspect guest rooms and public spaces to ensure cleanliness and adherence to standards

• Assign tasks and manage workload to meet operational needs

• Respond promptly to guest requests and resolve issues professionally

• Lead, coach, and motivate housekeeping team members

• Conduct training on cleaning techniques, safety procedures, and brand standards

• Provide feedback and support career development opportunities

• Coordinate with Front Office and Engineering to ensure timely room readiness

• Communicate effectively with team members and other departments

• Assist with scheduling, payroll, and inventory management

• Maintain accurate records of inspections, supplies, and performance metrics

Other Responsibilities:

• Regularly lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk

• Stand for extended periods during shifts

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Qualifications Include:

• Previous experience in housekeeping or hospitality required; supervisory experience preferred

• Strong organizational and leadership skills

• Ability to work weekends, holidays, and flexible shifts

• Excellent communication and interpersonal skills

• Knowledge of cleaning techniques, safety standards, and inventory management

• Proficient in Microsoft Office Suite (Excel, Word, Teams, PowerPoint)

Who You'll Supervise:

• Room Attendants

• Housepersons

• Public Area Attendants

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.