Operations Specialist III - SCAR/PACER/Chronology

Aldridge Pite, LLP Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create workflow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Remote Work from Home This position is fully remote, with working hours from 9AM to 6:00 PM EST. Purpose The Operations Support Specialist III will take on the role of Team Leader for the SCRA/PACER/Chronology Team. In this position, the specialist will be responsible for running SCRA/PACERs and conducting quality control reviews in accordance with client and legal procedures. Additionally, the specialist will prepare affidavits for execution by clients and attorneys, draft and upload comprehensive foreclosure chronologies, address client requests for information regarding foreclosure timelines, and provide assistance with all other team-related functions, ensuring timely updates and contributing to process improvements within the team. Specific Duties, Activities and Responsibilities Run SCRA/BK Checks View and confirm SCRA/BK Checks via automation Perform quality control of all SCRA and BK checks uploaded to client systems SCRA/PACER inbox SLA monitoring Prepare and file affidavits Prepare chronologies Chronology inbox SLA monitoring Client communications surrounding SCRA/PACER and chronologies Assist with process improvement and file management Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks SCRA/PACER/Chrono steps/workload Active Military review SCRA/PACER/Chronology escalations Training new employees Team leader personal daily workload Job Requirements Bachelor’s degree required and/or paralegal certificate +5 years of default experience Experience with client systems, Excel, and Word Excellent ability to communicate with all clients Knowledge of computers and relevant software applications Knowledge of customer service principles and practices Professional personal presentation Overall positive attitude and willingness to adapt to change Demonstrated sense of urgency in appropriate situations General Competency Factors Basic foreclosure knowledge Other duties, as assigned Proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet Strong written and verbal communication skills Excellent customer service to internal and external customers Identifies and solves issues in a timely manner Team player and willing to help others in the department Extremely organized and able to multi‑task Conscientious with respect to work completion, deadlines, time management, and attendance Initiative in face of obstacles and takes action Demonstrates commitment to the firm’s vision, mission, and core values Analytical and detail oriented while working at a fast pace and capable of multi‑tasking Develops professional relationships and builds rapport with others Overall good work ethic and willingness to adapt to change Benefits Company paid life and disability insurance plans Medical, dental and vision plans with prescription coverage 401(k) retirement savings plan Flexible scheduling (within reason, depending on position) Generous PTO plan for all full‑time employees Full equipment station at no cost for remote employees, including dual monitors Employee assistance plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing Wellness programs and employee discounts Learning and development training opportunities for both personal and professional growth And so much more Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. #J-18808-Ljbffr Aldridge Pite, LLP