Seasonal Customer Service Agent - Anchorage Airport

Overview The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This is a seasonal position that will be located at the Anchorage, Alaska Airport (ANC) and pays $21 / hour. The seasonal window starts May 2026 and cannot exceed 180 days. There are multiple schedules available. Candidates must be able to work on the weekends. Responsibilities Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both. Identifies and attends to the customer by name, verifies rental agreement and reservation. Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes. Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction. Provides all customers with undivided attention while assisting them. Prepares all rental and return documents accurately and completely. Offers all customers assistance with directions, maps, local area information and appropriate service information. Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges. Ensures that the return date and time on the rental agreement is accurate. Reviews all charges at the time of vehicle return. Prepares the Rental Agreement Folder with all required information. Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. High School Diploma or G.E.D. required Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired #J-18808-Ljbffr