Front Desk Associate

Job Title: Front Desk Associate

Location: The Wedmore Place Hotel - Williamsburg Winery
Reports To: Hotel Manager

Position Summary

The Front Desk Associate at The Wedmore Place , a 28-room boutique hotel located on the grounds of The Williamsburg Winery , is the first point of contact for our guests and plays a vital role in ensuring an exceptional stay from arrival to departure. This position requires professionalism, strong attention to detail, and a passion for hospitality.

The ideal candidate is warm, organized, and confident in multitasking - seamlessly balancing guest interaction, administrative duties, and coordination with the housekeeping and winery teams.

Key Responsibilities

Guest Services & Check-In/Out

• Greet all guests with genuine hospitality and professionalism.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information, billing, and reservations.
• Provide guests with property and area information, including hotel amenities, winery offerings, and local attractions.
• Anticipate guest needs and respond promptly to inquiries or service requests.
• Maintain an inviting and professional front desk and lobby area at all times.

Reservations & Administrative Duties

• Use booking software to manage room reservations, availability, and guest records.
• Handle guest communications through phone calls, in-person visits, and email.
• Coordinate guest reservations for the Gabriel Archer Tavern , wine tours , tastings , and other on-site experiences.
• Process payments, reconcile daily transactions, and maintain accurate reports.
• Monitor emails and respond in a timely, professional manner.

Property & Housekeeping Coordination

• Communicate daily with the housekeeping team to ensure room readiness, cleanliness, and attention to detail.
• Conduct occasional inspections of guest rooms and public spaces to ensure standards are met.
• Assist with light tidying of the lobby, breakfast room, and common areas to maintain a clean, welcoming environment.
• Report maintenance or facility issues promptly to management.

Qualifications

• Previous hotel or front desk experience preferred (hospitality or boutique property experience a plus).
• Proficient with booking and POS systems (experience with Cloudbeds, ResNexus, or similar preferred).
• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible shifts including weekends and holidays.

Schedule

• Shifts may include morning, afternoon, evening, and weekend coverage.
• Part-time and full-time positions available based on business needs.

Perks

• Employee discounts on hotel stays, winery experiences, and dining.
• Beautiful work environment within the Wessex Hundred estate.
• Opportunities for advancement within The Williamsburg Winery hospitality group.