Waitstaff - Cafe

Wait Staff Position

Hourly Rate: $7.25

Proof of liquor license or receipt of application is due by first day of employment. Employment is conditional based on obtaining the liquor license.

Functions Statement

• Wait Staff Personnel are responsible for caring for all customers in the casino.

Major Duties

• Accurately taking food orders.
• Explaining and describing menu items to customers.
• Describing preparation methods of special menu items.
• Maintain a clean and sanitary workstation.
• Maintain all product levels on the salad bar as well as the dessert carousel.
• Professional appearance (well-groomed).
• The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

Knowledge Required by the Position

• Knowledge of Public Health prescribed methods of handwashing techniques.
• Knowledge of courteous, appropriate and inappropriate greeting techniques.
• Knowledge of infection control factors, i.e. unsanitary cleaning cloths, and personal apparel, sterilization techniques of glasses, dishes, and utensils.

Supervisory Controls

• The incumbent is under the direct supervision of the wait staff manager.
• The supervisor assigns work, advises on changes in procedures, and is available in the immediate area for assistance when required.
• Routine work is performed independently following set procedures.
• The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.
• When instructions do not apply, the problem is referred to the supervisor.
• These guidelines are generally applicable, but the employee makes adaptations in dealing with problems and unusual situations.

Guidelines

• Written and oral guides provide specific instructions for doing the work. Most instructions are easily memorized and require little interpretation.

Complexity

• The complexity level ranges from a low level to a medium level that involves cleaning tables to public relations.

Scope and Effect

• The primary purpose of the work is to provide a pleasant experience, quality food, and beverages to guests and customers.
• This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

Personal Contacts

• Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

Purpose of Contacts

• The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

Physical Demands

• Sitting or standing for long periods of time.
• Occasional bending, stooping, kneeling, repetitive motions, intelligible speech, hearing and visual acuity. Occasional lifting (up to 50 lbs.).

Work Environment

• Normal restaurant environment.

Minimum Qualifications for Consideration

• Must have a High School diploma or GED equivalent.
• Liquor License
• Knowledge of basic mathematics skills.
• Excellent communication skills.
• Availability to work weekends, nights, and holidays.