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Customer Engagement Team Lead

$20 - $25 per hour

Grote Automotive - Fort Wayne

Fort Wayne, IN

Job Description

Job Description

Grote Mitsubishi -Fort Wayne, IN

Grote Mitsubishi is looking for a Customer Engagement Team Lead to oversee our call center operations and help deliver a world-class customer experience.

This position combines leadership, customer service, training, and performance management. The ideal candidate is someone who enjoys helping others succeed while maintaining a high standard of customer communication.

Compensation:

$20 - $25 hourly

Responsibilities:
  • Lead, train, and motivate the call center team, monitor inbound and outbound customer communications, coach team members on phone skills, follow-up and appointment setting, track daily, weekly & monthly performance metrics, work closely with sales leadership to maximize opportunities, and create a positive and professional work environment
Qualifications:
  • Leadership experience preferred
  • Automotive call center, retail, or customer service background
  • Strong communication & organizational skills
  • Goal-oriented mindset
  • Ability to coach and develop others
  • Maintain a fun, competitive, and positive work environment

About Company

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be, stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

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Vacancy posted 2 days ago
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