Sales Manager

Sales ManagerThe Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). He/She is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals. Helps manage contact and interaction with our families to fulfill their death care needs.The Sales Manager (SM) reports to the General Manager/VP and Cemetery VP and manages the Family Service Professionals and/or Advanced Planning Professionals. They are responsible for providing customer service at one or more locations. The Sales Manager works with the General Manager, Advanced Planning Professionals (APP), and Family Services Professionals (FSP), often on a daily basis.The Sales Manager's duties must be performed consistently with the company's mission and values and in adherence to company policies and procedures.General Requirements:Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.Responsible for scheduling, lead distribution, follow-up, and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/serviceGenerate sales leads through professionally serving at-need families, networking, and interacting in the community; Partner with other businesses, arrange and coordinate group seminarsAssists the VP in developing the annual location pre-need sales budget and ensuring that the location pre-need sales budget is metAccountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the companyEstablishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service ProfessionalsHiring, discipline, termination, training, advancement, and placement of Family Service Professionals and/or Advanced Planning ProfessionalsResponsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performanceCommunicate progress of the team to the General Manager and Cemetery VPJointly work with all personnel to ensure customer satisfactionEnsure compliance of sales practices with federal, state, and local regulations (i.e. "No Call" Legislation)Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelinesLead change initiatives that support seamless serviceAct as a resource person for estate planning with the intent to increase market share and new heritageMentor sales professionals in leading by example. Job shadow to monitor performance and coachAny other duties as directed by management, except that the incumbent will never have any physical contact with the remains of the deceased at any timeEducation & Experience:High school diploma or GED3 years' experience as a Family Service Professional or Advanced Planning Professional2+ years sales management experienceMust have a valid state driver's license and good driving historyMust have a valid insurance licenseA history of community, civic, volunteer, or sectarian work within the market would be an assetKnowledge of computers and some softwareGood written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional mannerCollaborate easily with co-workers, keep shared information up to date, and work well independently and on projectsWorks with other departments as neededLooks for ways to resolve problems, streamline processes, and achieve resultsShares viewpoints and information openly and listens attentively to others' ideas and suggestionsCommunicates in a timely and effective manner with managersProactively contributes to group objectives; volunteers to help others as neededAbility to interface well with personnel at all levelsAAP/EEO Statement Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.3969 - Texas