IT Operations Lead

IT Operations Lead

At Allia Health Group, we don't just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people's quality of life and meet them wherever they are on their health journey.

Allia Health is seeking a dedicated and detail-oriented IT Operations Lead. This position will establish and lead structured support and monitoring-first operations across the organization. The IT Operations Lead will serve as the primary architect for the HaloITSM platform and lead the transition from a fragmented MSP model to a high-performing internal IT operations team. This role is critical in ensuring infrastructure, networking, SaaS governance, and endpoint security remain aligned with HIPAA Security Rule and SOC 2 Type 2 standards while supporting operational continuity across healthcare environments.

Please note that this shift schedule is Monday through Friday from 8:00 AM to 5:00 PM; however, hours may be adjusted based on business needs, and flexibility in availability is expected to support teams and operational demands.

Key Responsibilities

• Leverage Halo's AI capabilities to automate Tier 1 support tasks, intelligent ticket triaging, and service catalog management
• Architect and support networking environments including VLANs, VPNs, routing, firewalls, and Windows/cloud server infrastructure
• Manage and maintain VoIP infrastructure to ensure high-availability voice communications and secure call data handling
• Deploy and manage Zero Trust tools and secure enclaves, including Venn, to protect remote and BYOD endpoints
• Oversee SaaS governance and Google Workspace administration to ensure identity management consistency and operational efficiency
• Implement proactive monitoring solutions with clearly defined alert ownership across infrastructure and SaaS systems
• Enforce maintenance windows and Hypercare support models to minimize downtime impacting operations
• Collaborate cross-functionally with business and operational leaders to support scalable IT infrastructure and service delivery
• Maintain compliance with HIPAA, SOC 2, audit-log integrity, and system restoration requirements

What We Require

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related technical field
• Equivalent combination of education and 8+ years of progressive IT infrastructure and operations leadership experience may be considered
• Minimum of 5 years of IT Operations experience with demonstrated success implementing enterprise-grade ITSM platforms
• Strong experience with networking concepts including TCP/IP, firewalls, VLANs, VPNs, and routing
• Experience administering Windows and/or Linux server environments
• Knowledge of SaaS lifecycle management and cloud-based collaboration tools
• Deep understanding of HIPAA and SOC 2 compliance requirements
• Experience supporting Zero Trust or secure enclave endpoint security models
• Familiarity with cloud-based VoIP systems and integrations
• Strong communication, problem-solving, organizational, and leadership skills
• Ability to work in a hybrid Houston-based environment supporting local operations
• ITIL 4 Foundation or Practitioner Certification required
• CompTIA Network+ or CCNA certification required
• CompTIA Security+ or SSCP certification required
• Preferred Requirement(s)
• Google Workspace Professional Administrator Certification
• Certified HIPAA Security Professional (CHSP) or HCISPP certification
• HaloITSM Administrator Certification
• Experience supporting healthcare or regulated clinical environments
• Experience transitioning organizations from MSP-supported operations to internal IT support models

Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!

Allia Health does not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Allia Health is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued & respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.